Junior Support Analyst - Cloud Technologies

Eden Scott Ltd
Edinburgh, UK
23 Aug 2019
31 Aug 2019
Contract Type
Full Time
Exceptional opportunity for an experienced Service Desk Analyst or Graduate Developer looking to move into a Cloud Support position supporting customers across various Amazon AWS environments. Ideally, you will have commercial experience (not necessarily Service Desk) have an enthusiastic nature and will have completed technical projects in your own time.

You will have some knowledge in virtualised Windows or Linux environments and have knowledge of a scripting language such as Python, Bash, Perl, Go or Ruby. Experience in AWS (ideally with certification) would be preferable, however, training and certification will be provided.

This is a fantastic opportunity for an enthusiastic technology professional to gain hands-on experience, training and certification in a variety of technologies. This will include AWS, DevOps tools such as Terraform, CloudFormation, Docker, Ansible, Jenkins, Puppet and cloud tools like CloudWatch and Elastic Stack.

Applicants should have a genuine interest in technology, possibly with a background of self-study and personal projects.

The role will require working with customers across our business to identify and fix live and other support issues.

The Support Team provides 24/7 support, therefore, you will be required to work shifts and be on-call, on a rotational basis.

  • Management of customer tickets
  • Work in a team to deliver 24/7 support
  • Validate, investigate, and resolve calls raised
  • Help meet defined customer Service Level Agreement
  • Work with industry-leading partners and tools to enhance our service delivery
  • Take ownership of incidents including status management and communicate progress in a timely manner
  • Maintain a high degree of customer service for all support queries and adhere to all service management principles

  • Excellent communication skills
  • Excellent organisational skills
  • Comfortable with multiple operating systems
  • Experience of working in a Support Team role
  • Have an interest in cloud technology and how it can enhance business and the IT industry

Benefits - Over and above salary and pension

  • Extra birthday holiday
  • Mobile phone allowance letting you choose the technology
  • Develop your own training plan
  • Free fruit, coffee and tea

If this job isn't what you're looking for - get in touch and we'll help you find a role that's right for you. Please contact me on 0141 410 1008 or send your CV to

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