Junior Implementation Engineer

Recruiter
Claranet
Location
Warrington, UK
Salary
Competitive
Posted
23 Aug 2019
Closes
09 Sep 2019
Ref
1242995566
Contract Type
Permanent
Hours
Full Time
Position summary

Claranet combine pioneering technologies, practices, and expertise to propel our customers ambitions. Through a vibrant customer centric culture of collaboration, learning, and opportunity, we nurture a dynamic community of the best technology and service expertise spanning cloud, cybersecurity, networks, and unified communications.

Founded in 1996, Claranet has evolved into a multi-disciplinary technology services provider with global reach. The company has annualised revenues of circa £350 million, over 6,500 customers, and more than 2,000 employees in nine countries. In the UK we have over 500 staff working in London, Gloucester, Warrington, Bristol, and Leeds, or as homeworkers.

Claranet consistently appears in The Sunday Times Top Track 250 as one of the fastest growing privately-owned businesses in the UK. Our international success is driven by local service, out of local offices, using a mixture of local and international infrastructure, including hyperscaler clouds.

Businesses of all sizes need to get the most from the latest cloud technologies, tools, automation, and development practices to solve their toughest business challenges. We provide consulting and management services covering the full range of hybrid cloud options. Claranet is one of the only two companies in the world to hold premier partner status with AWS, Google, and Microsoft as well as providing our own Claranet Cloud solutions.

The Hybrid Cloud Business Unit (HCBU) has adopted a bimodal approach to delivering managed services. This allows Claranet to support customers running workloads in either mode-1 or mode-2 on any platform. In order to achieve this in the most efficient way possible, a Managed Service Framework has been developed to cover both practices. The result of the framework is the creation of two distinct teams - SysOps and CloudOps.

The SysOps team is responsible for the implementation and support of mode-1 workloads. These workloads could be running on hyper-scaler public cloud, Claranet Cloud, dedicated customer platforms or on-premise customer equipment. The SysOps team has a primary focus of "Automate First" in order to drive operational efficiency through the reduction of re-occurring tasks.

The Junior Implementation Engineer for SysOps role primary responsibility is for implementation and support of Operating Systems including Microsoft and various Linux distributions.

Essential duties & responsibilities

The main aims of the role are:

  • Perform customer solution implementations in conjunction with external suppliers and the dedicated data centre operations team where appropriate
  • Provide support to Customer Operations (escalation from level 3 support)
  • Develop a strong working relationship with the CloudOps team, to drive best practice, capability and opportunity
  • Participate in on-call rota to cover out of hours support
  • Liaise with software and hardware suppliers where appropriate
  • Escalation of tickets as required to senior team members or other Claranet teams


Position specifications

Essential

  • A fundamental understanding of either of the following:
    • Microsoft Windows Server 2012/2016
    • Linux (Redhat, CentOS, SuSe, Debian)
  • Good communication skills (written and verbal) for colleagues and customers
  • Ability to translate technical language for the appropriate audience
  • Understanding of ITIL including ISO 20000/27001 processes
  • Understanding of IT Service Management
  • Proven analytical and problem-solving skills
  • Education to degree level or equivalent
  • Ability to manage conflicting priorities in a positive and constructive way
  • Ability to read and interpret documents such as computer documentation, hardware operating and maintenance instructions, and procedure manuals
  • Ability to write business reports and correspondence
  • Ability to speak effectively before groups of managers, vendors and colleagues
  • Ability to define problems, collect data, establish facts, and draw valid conclusions


In addition, the following are highly desirable:

  • Understanding of application deployment methodologies and lifecycle management
  • A basic understanding of DevOps tooling such as Ansible, GIT, Terraform
  • A basic understanding of Agile methodology
  • Qualifications:
    • Microsoft MCSA
    • RedHat RHCSA
  • A basic understanding of the following:
    • VMware (vSphere, vRealize Orchestrator, vCloud Director)
    • Shell scripting (Powershell, Python)
  • Good understanding of Claranet's products and services
  • Experience of working in a support function with an IT service provider

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