3rd Line Support Analyst - DV Cleared or Clearable - Salisbury

Recruiter
aap3
Location
Salisbury, UK
Salary
Competitive
Posted
23 Aug 2019
Closes
09 Sep 2019
Ref
1242756904
Contract Type
Permanent
Hours
Full Time
Security Clearance

It is an essential requirement that you are eligible to obtain, or currently hold DV Level Security Clearance for this position

Role Overview

Opportunity to work for an established technology service provider on one of their long standing highly secure MOD client sites as part of a very complex and rewarding environment offering cutting edge technologies and excitign innovations iin defence and military technology and more. As the 3rd line team is expanding they are looking to bring in experience to include SCCM Administration, Scripting and RCA.

Key Responsibilities

Provide integration reports on new software and hardware entering the estate
Package and distribute software components to the Enterprise using Microsoft SCCM
Support of the corporate environment
Administration of support queues - Incident and workload management
Progress incidents and problems to their conclusion
Report anomalies and escalate issues to Team Leader
Provide third-line support to site teams and projects
Writing, reviewing and maintaining processes and procedures
Suggest improvements and innovations that could assist introduce efficiencies into the environment
Work with business and security frameworks (ITIL, JSP, IMM) Essential skills & experience

SCCM Administration - Software distribution, OS deployment and monthly Patches
Scripting - PowerShell, VBS etc.
Software integration and compatibility testing
In depth knowledge of Group policy, and client end points
Operating system build and delivery mechanisms
Good RCA within a complex environment
Good software packaging knowledge.
Able to effectively troubleshoot application packagesDesired

Application sequencing
Citrix
Application virtualisation - APP-V, MED-V
Endpoint device control
Secure remote access
ITIL v3

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