Retail Manager

Recruiter
HR Dept
Location
Surrey, UK
Salary
Competitive
Posted
23 Aug 2019
Closes
09 Sep 2019
Ref
1242756047
Sector
Retail
Contract Type
Permanent
Hours
Full Time
Our client, a fun and vibrant retail store are looking for a Retail Manager to work weekends and bank holidays.
The store is based within the picturesque village of Shere in Surrey and has been established for 6 years. The business is a busy and thriving environment and is described as the hub of the village.
Store Responsibilities
* Scanning items for customers and ensure they have discovered the product they are seeking
* Operating a cash register
* Counting out the correct change when tendering cash
* Cleaning and maintaining the store floor
* Monitoring inventory
* Stocking shelves when a product is running out
* Managing stock control
* Communicating with staff, customers over the phone and in person, answering all questions they have about products and the store
* Being aware of what types of products are in the store and making recommendations to customers
* Recommending another store location or helpful alternative when the store doesn't carry the product a customer is looking for
* Following procedures like dress code, customer etiquette, safety regulations, and other precautions and requirements
* Lifting heavy items when necessary
* Engaging in appropriate behaviour always, representing the business in a positive light
* Processing returned items
Management Responsibilities
* Opening the store at the beginning of operating hours and closing it at the end of operating hours
* Providing a float at the start of the day
* Cashing up at the end of the day
* Managing employees, making sure they're on their best behaviour, appropriately representing the company, and maintaining a positive attitude
* Being the point of contact when a customer issue proves too difficult to handle alone
* Shift planning, coordinating rest periods
The ideal candidate will have
* Excellent customer service skills
* Superb communication skills
* Motivated to succeed
* Good sense of humour
* Ability to work independently as well as a part of a team
* Strong organisational skills
* Ability to work under pressure
* Excellent time management skills
* Positive, driven, can-do approach to all areas of work
* Passionate about people
Experience Required
Previous experience in store management or catering management

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