Technical Team leader

Concept Resourcing
London, UK
23 Aug 2019
21 Sep 2019
Contract Type
Full Time
Technical Team Leader
£(phone number removed)

Are you an experienced 2nd/3rd line IT Engineer looking to lead a team of 2nd line Engineers?
Do you have previous team management experience?
Are you able to perform tasks to high detail as well as provide a high level of efficient customer service?

Then this Technical Team Lead role is for you!

My client is a well-established MSP, that have offices all over the world. They are looking for a technical team lead based in London. The technical team lead role requires you to provide technical support to clients based within the IT delivery team.

The right candidate will have hands on experience of working on a 2nd line service desk. As it is a client facing role, excellent communication skills and customer service is a must.

Key Duties:

Line Management of a team of two 2nd line engineers
Continuously provide service improvement initiatives
Ticketing referrals from service desk to on site resources
Ongoing training of Onsite resources
Server administration
Desktop supportSkills:


Understanding of business processes and compliance
Experience working on a 2nd line service desk
All round understanding of hardware maintenance and break/fix
Active directory
Customer support skillsDesirable certifications:

CCNA, MCSA/MCSE, ACSP, VCP, CompTIA A+/N+/Server+Infrastructure - Windows - Server - Active Directory - Exchange - VLAN - Routing - VPN - Firewall - DHCP - DNS - Switches - Office 365 - Azure - Vmware - HyperV - VOIP - PowerShell - Support - Engineer - Analyst

If you feel that you meet the above criteria, then please contact me with your latest CV. My Client are looking to interview soon so don't hesitate and contact me for further details about the role.

Jack Bannister - IT Recruitment Consultant - (phone number removed)

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