Returns Operator

Vanta Staffing Limited
Slough, UK
23 Aug 2019
26 Aug 2019
Contract Type
Full Time
Returns Operator

£8.21 per hour

Monday - Friday 9am - 6pm

Our client specializes in technology distribution and continues to be one of the leading technology distributors with tier one status with most manufacturers such as Google, Nest and Sony. This position is within the fulfilment/supply chain part of the business. This is a very exciting growing part of the business.

We are looking for a Returns Operator who will report to the Deputy Returns Team Leader at our distribution centre in Slough. The Returns operator is responsible for processing of all Mobile phones / devices returns to include physical inspection and testing of product in accordance with the company's and Manufacturer's guidelines. Processing all returns on the IT system (CTS), serial number re-validation, warehouse and bin to bin transfers, return goods to suppliers and issue resolution.

We are looking for someone with a minimum of 4 years' experience in an office or distribution environment. You will have a good understanding of Mobile phones technology and high attention to detail. You will have excellent time management skills and be well organised and self-motivated. We are looking for someone with a desire to succeed and someone that will have a positive influence on others and be a great addition to our companies team. You MUST have a Minimum standard of English (both verbal and written) and Mathematics and excellent office IT skills including Outlook.

Main Duties will Include
  • Check to see if a returns case has already been raised on the IT system (CTS) and update accordingly. If no case on the system (CTS) raise a case exists then e-mail the Account manager, informing them as to what has been received and await further instructions, then place goods in returns quarantine area.
  • When instructions are received from the Account managers take appropriate action with the quarantined goods.
  • Ensure that all products are correctly labelled and all returns goods are securely stored in the appropriate bin location.
  • Raise any Credit notes through the system (CTS)
  • Carry out monthly inventory stock counts on the bin locations indicated by the system for all returns processed.
  • Process any faulty devices back to supplier as per the individual suppliers returns processes (carried out weekly).
  • Log any returns rejected by suppliers and inform the Account manager and then await further instructions.
  • Carry out inter warehouse stock transfers and bin to bin physical transfers as required.
  • Clearly communicate through daily Emails and CTS actions
  • Maintain a clean, tidy and work area with due regard to Health and Safety and GDPR compliance.
  • Perform other tasks in the department as required by DC management.

Vanta Staffing Limited is acting as an Employment Business in relation to this vacancy.

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