BPO Associate

Recruiter
BDO
Location
Liverpool, UK
Salary
Competitive
Posted
23 Aug 2019
Closes
31 Aug 2019
Ref
1242379676
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Overview
The firm is looking to recruit a SSC Business Process Outsourcing (BPO) Associate to join the Bookkeeping and Accounts Payable team based in central Liverpool. This team is one of several Hubs within BDO's rapidly growing SSC. SSC team members work internally within the business providing support to the client facing members of the firm.
SSC BPO Associates role is to supervise the team's delivery of services. It is an excellent opportunity to gain further experience in supervisory role in a large firm.

Responsibilities
This will be a challenging and rewarding role where you will:
• Support regional client facing outsourcing teams with advanced bookkeeping, accounts payable and ad-hoc processes and review and management of these processes. Be confident in providing this support
• Support regional client facing outsourcing teams with review and management of management accounts and VAT return preparation and other ad-hoc work. Be confident in providing this support
• Support, coach, train and manage junior members of the team and act as a point of escalation for quality and performance
• Manage team work load is managed efficiently and effectively and delivery of workload is timely and at a high level of quality, ensuring clients are provided with excellent service
• Manage people performance; conduct monthly performance reviews, annual performance appraisals, performance management plans and assist with objective setting
• Work with Microsoft excel and various desktop and cloud accounting packages
• Provide support and assistance to other teams during their busy periods if primary commitments allow you to do so and seek to be involved in other projects outside your primary role when opportunities arise

Requirements
• 24 - 36 months experience in a similar role and experience with people and performance management
• Good stakeholder management skills and excellent attention to detail
• Experience in using desktop and/or cloud accounting packages
• Good knowledge of Microsoft Excel and experience with other Microsoft packages
• Well presented with a professional level of communication - both verbal and written
• Good time management, organisation skills and the ability to prioritise/complete tasks
• Ability to work well in a team environment, use own initiative and take a flexible approach
• No professional training contract is provided with this role. However ongoing training is provided to meet role specific needs

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