Senior Test Engineer

Department for Work and Pensions
Blackpool, UK
22 Aug 2019
31 Aug 2019
Contract Type
Full Time
If you're creative with a passion for learning new things, want to be empowered to make decisions and challenge the norm, and want to bring your ideas to a MASSIVE digital challenge then you'll love it here. And we'd love to hear from you.

We're looking for talented Senior Test Engineer to join DWP's Digital Channels project and become a key part of one of the UK's biggest and most high-profile digital transformation programmes, a once-in-a-generation reform of government products and services.

What is Digital Channels?

Digital Channels is a key enabler in DWP's journey to becoming a modern, digital organisation. And it's big. We're redesigning and delivering distinct but interrelated communication channels to over 20 million citizens each year. We handle 120million transactions each year, rising to 210million by 2022/23.

With a focus on intelligent technology, citizen-led design, and automation, we're developing an omnichannel service that will provide a high quality, integrated and seamless customer experience and save up to £450m by 2023.

You'll join our award winning Next Generation Contact Centre (NGCC) team.

DWP's Next Generation Contact Centre is the largest contact centre network operating in the UK. Supporting more than 28,000 agents in over 135 locations as they deal with 6 million calls per month, we have a unique opportunity to transform the way DWP communicates with citizens.

Our service is built on a market-leading Genesys platform, unlocking functionality that will allow DWP to deliver an orchestrated, omnichannel experience for citizens, improve internal communication, support information sharing and assure security.

NGCC and Genesys won the Gold Award for Innovation at the European Contact Centre and Customer Service Awards. Over the next three years we will continue to innovate to enhance the user experience and drive efficiency.

You and your role

As a Senior Test Engineer you'll provide quality assurance through the development and use of manual and automated test suites across the NGCC service. You will define our approach and manage a team of testers who will deliver quality assurance across the NGCC digital roadmap over the next 3 years, as DWP move its Contact Centre service from a predominantly inbound telephony to digital channels, delivering customer flexibility and operational efficiencies.

You will be instrumental of identification and delivery for the contact center environment, and will be involved in the full testing lifecycle and will implement test tooling will be part of the Role. You will lead on Test strategies for any BAU changes and upgrades both across the NGCC service, the many interfaces to CRM and our back end infrastructure.

What are we looking for?
  • You can lead delivery of testing activities, ensuring that quality, time and cost objectives are met.
  • You can act as an escalation point for defects or issues preventing delivery of Test Engineering activities.
  • You lead the setup and adoption of continuous integration, delivery and deployment practices.
  • You set the strategic direction for product teams and the Test Engineering community.
  • You are able to lead multiple Test Engineering teams, providing technical leadership and guidance.
  • You ensure that usability, accessibility, security, stability and capacity are embedded in the development of citizen services.

Where will you work?

You'll join our team in Blackpool or Manchester.

In Manchester we're right on St Peter's Square with great views over the town hall and Central Library, so we're easy to reach by train, tram, bus or bike. We have lock-up in the basement, with showers, if you do like to cycle in.

Accessible from across the North West, our beautiful Blackpool hub, sits in a nature park full of wild rabbits, birds, carp and even a family of otters. Inside you can enjoy gym facilities, wellness and relaxation zones, collaboration spaces, coffee shops a canteen and lots more.

We provide the latest tech and tooling and foster a collaborative culture to help our agile, multidisciplinary teams think big and try new things. In Channels we believe in giving you a working experience that meets your needs and expectations and that means a focus on work-life balance, flexible hours, team-based working and the ability to work from multiple locations.

We are an equal opportunity employer and we welcome applications regardless of age, disability, gender, race or sexuality.

Our Offer

In return for your skills we offer competitive salary up to £57,275 a brilliant civil service pension, and a generous leave package.

We also have a broad benefits package built around your work-life balance which includes:
  • Flexible working and family friendly policies
  • Volunteering and charitable giving
  • Discounts and savings on shopping, fun days out and more
  • Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
  • Sports and social activities
  • Learning and development, including coaching, mentoring, progression opportunities and guaranteed 5-days formal learning per year.
  • And lots more

CLICK APPLY for further information and to start an application on Civil Service Jobs.

If you have any questions of you want to discuss the role before you apply get in touch with me via

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