Software Support Analyst - Brand New Function

Cathcart Associates
Aberdeen, UK
23 Aug 2019
06 Sep 2019
Contract Type
Full Time
Software Support Analyst required to join a highly successful software company in Aberdeen.

What's the company like?

This is an opportunity to work for a highly regarded global company with strong roots in Aberdeen. One of the cities cutting edge software companies as they look to create an entirely new support function for their highly successful product. Within this role, you will be working in a relaxed environment with 30 other "techies" who run this office with a good degree of autonomy from the wider business, with technology at the heart of every decision.

What will I be doing?

This role is technically varied and will present an opportunity to assist one of Scotland's most unique businesses in supporting a highly advanced AI product. You will gain exposure to a range of new technologies and be given the opportunity to expand on your existing IT skill set whilst supporting business critical applications to a plethora of prestigious clients across the globe.

What will I need?

** Demonstrable experience in an Application Analyst or Software Support role

** Ability to review and implement change requests

** Experience of using ticketing tools e.g Zendesk, Freshdesk etc

** Ability to triage support request to relevant team whilst keeping users informed and updated throughout the process

** Ability to handle multiple technical support issues simultaneously

We are looking for candidates with a strong technical background in supporting bespoke applications with the ability to communicate with users across all levels of the business; both technical and non-tech.


You'll get the opportunity to work in the rapidly changing a developing field of AI. With a starting salary of up to £35,000 per year plus all the usual benefits. You'll also have the opportunity to work in a relaxed but hard-working environment with a refreshing approach to some remote working.

What should I do now?

If you want to join a unique company with a global scope, hit apply or give Michael Burrell at Cathcart Associates a call to discuss.

Application Analyst / Application Specialist / Application Support Analyst / Business Systems Analyst / Business Analyst / App Support / JD Edwards/ Cognos/ JDE/ SAP/ Oracle / Permanent / Glasgow / Edinburgh / Navision / Dundee / Aberdeen / Oracle / SQL Server / Software Support / Bespoke Software / BI Tools / BI / Artificial Intelligence /AI / Big Data / Machine Learning

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