Credit Controller

Recruiter
DCV Technologies
Location
Watford, UK
Salary
Competitive
Posted
10 Sep 2019
Closes
10 Oct 2019
Ref
1088740287
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Credit Controller

What does the job entail?

The purpose of the Credit Controller is to work in a target driven environment to ensure collection of monies owed by communicating with customers by telephone and in writing, as well as maintaining a portfolio of customers within acceptable debt levels according to risk.

DUTIES & RESPONSIBILITIES

* Managing the invoice queries for your portfolio, liaising with internal and external stakeholders to ensure a speedy resolution

* Meet or exceed aging, call and DSO targets

* Regular and proactive contact by telephone, letter, and e-mail

* Use Excel daily to generate statements and reports

* Drive relationships with internal and external stakeholders

* Analyse and prepare data for regular conference calls and the occasional customer meeting

* Prepare for and present to senior management at weekly debt meetings

* Work with our Technical Leads on reconciling complex customer accounts

* Any other duties as defined by management

SKILLS & EXPERIENCE

* Previous experience working in a credit control position

* Telephone and letter collection strategies

* Previous experience working with difficult situations on the telephone

* Customer Focused

* A high degree of numeracy and literacy

* Be able to prioritise workload efficiently

* Ability to communicate effectively both internally and externally

* Team player

* Can do and proactive attitude

* Excellent knowledge of Microsoft Word, Microsoft Excel (including VLOOKUP's)

* Knowledge of either the gas or electricity industry desirable but not essential

* Equal Opportunities:

* Able to demonstrate commitment to equal opportunities through their previous work experiences

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