Equity Release Case Executive x 4

Recruiter
Capita
Location
North Yorkshire, UK
Salary
Competitive
Posted
22 Aug 2019
Closes
30 Aug 2019
Ref
1230964085
Sector
Legal
Contract Type
Permanent
Hours
Full Time
Becoming an Equity Release Case Executive with Optima Legal:

We are seeking a number of Equity Release Case Executives to join our business. You will process Equity Release Re-mortgage cases from case opening to registration of the charge, ensuring that any complexities are dealt with whilst adhering to department processes and targets.

What you will do:

Conduct a full title check of the office copies to establish what is involved in the re-mortgage and must be dealt with in accordance with client SLA's

Liaise with clients/customers/3rd parties by telephone to keep them regularly and proactively updated and progress the case within SLAs

Ensure that all completed files are billed correctly, and funds have been sent to the correct place

Provide support/guidance to the administrators / customer service representatives

BE the first point of contact for all customers/clients/third parties being an 'ambassador' for Optima Legal

Work with other departments to ensure the smooth flow of documents across the business

Your experience will include:

Some demonstrable experience within a similar role

Excellent time management and organisational skills

Experience of working within a volume-based environment and working to multiple targets

A high level of attention to detail

Ability to deal with difficult customers

Previous experience of working within client facing environment

About Optima Legal

Optima Legal has over 30 years' experience as a fully regulated law firm. We provide the UK's leading financial services organisations and corporate institutions with a range of customer-focused, innovative legal services, which make use of the latest digital technologies. Join us and you'll deliver outstanding results for our financial services, corporate, public and private sector clients.

Optimal Legal are part of Capita Plc, the UK's leading provider of business process management and integrated professional support service solutions. Through quality solutions, tailored to our customers' needs, we've helped countless organisations unlock value and maximise their potential. With access to our range of unique and diverse opportunities, offering real career advancement and progression, we can unlock your potential too.

What's in it for you?

At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration - with colleagues, customers and clients - is what makes us so effective at what we do.

As well as a generous basic salary, we also give you 23 day's holiday, company matched pension scheme and access to a variety of voluntary benefit options. These include a share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts.

You'll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless. Our mission is to help you realise your potential - whatever that means to you.

What we hope you will do next

Help us find out more about you by completing our short application process - click apply now. We understand you might have some questions before taking the step to apply - you can contact (url removed) for guidance.

Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

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Capita Resourcing operates as an equal opportunities employer and we welcome applications from all suitably qualified candidates regardless of gender identity or gender expression, marital status, sexual orientation, pregnancy or maternity, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership

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