Debt Recovery Assistant

Quid Market
Nottingham, UK
02 Aug 2019
01 Sep 2019
Contract Type
Full Time
We have exciting career opportunities for Debt Recovery Advisors to join us on a full time employed basis. The employed role offers a basic salary of up to £20k depending on experience plus a performance related bonus scheme realistic OTE £26k

Stagemount Ltd is an exciting, fast-paced growing lender within the FCA authorised financial services sector. Stagemount is committed to providing industry-leading service to its customers.

You will be responsible for the collection of outstanding debts to the business from customers whilst adhering to the Financial Conduct Authority (FCA) guidelines and aiming to provide a fair service to all of our debtors. The right candidate must have a polite yet firm telephone manner; positive can-do attitude & a competitive nature whereby they are willing to go the extra mile.
  • You will be responsible for your own accounts, this is an account management role, so strong organisation skills are required
  • Must be able to build relationships with your customers through regular contact via email, SMS and phone calls.
  • Ability to manage a high volume of outbound calls whilst being able to take your share of inbound calls
  • Ability to deal with general customer complaints and queries in a timely and professional manner
  • Must have a good command of the English language so can update our CRM clearly
  • Experience of short term lending and knowledge of FCA regulation is preferred but not essential

What we offer our Debt Recovery Agents:
  • An employed role with basic salary and bonus opportunities.
  • 28 days holiday including bank holidays
  • Dress down Friday's each week
  • Free tea, coffee and milk for all staff
  • Fully paid for Christmas party each year
  • A fun and energised office with opportunity for growth for individuals that go "over and above"

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