Retail Manager

Manchester, UK
02 Aug 2019
01 Sep 2019
Contract Type
Full Time
Opportunity To Join The Forge As A Retail & Hospitality Manager

Our vision is to bring people together to play games. Creating an immersive atmosphere to enhance players experiences. We're on the search for a highly organised, self motivated & innovative individual to lead The Forge Team.

You will be crucial to the successful running of the business and the beating heart of our community. We will be counting on you to ensure exemplary customer service is delivered each day, inspiring and motivating your team through leading by example and fostering a learning culture. We will also count on you to communicate business results and come up with plans to drive sales and build our Community.


Will be...
  • Enthusiastic about Tabletop Games, and providing 5 star customer experiences.
  • Interested in analysing and understanding business drivers. You will be responsible for and entrusted to make all the decisions to drive sales in The Forge.
  • Able to create aspirational 5 star customer experience by including game-play demonstrations and sharing in-depth product knowledge confidently.
  • An excellent communicator who is comfortable with delivering and receiving both positive and developmental feedback.
  • Keen to take responsibility for self learning.
  • Reliable with a strong work ethic.
  • A Pioneer- forging new ways to surpass expectations and set a new industry standard.
  • Someone who knows their Dungeon's & Dragons from their Guildball.
  • Has proven managerial or leadership experience in Retail, Hospitality or Events.
  • Capable of nurturing a team of energised people to be customer focused, empowered & proactive.
  • Takes pride in themselves, their working environment and the quality of their work- always pays attention to detail.
  • Located in Trafford Park this is a destination Store and we need someone to bring the magic and has the drive to attract new customers and retain loyal customers a like.

  • Freedom & a platform to implement any projects/ ideas you have to build the business.
  • A fantastic working environment with a friendly team working for an independent Business.
  • Generous discount on food, drinks and games.
  • Invites to Steamforged parties including an annual Christmas Event and Summer Party.
  • Pension

We want to hear what skills and attributes you have that you think would serve you well in this position. Detail any experience you have that might assist your application to work with us. Send your application over to From cover letter to video, your application can be any format that showcases why you would be perfect for the role!

We're looking for exceptional people with exceptional applications to set the pace during this dynamic growth period.


Prospective start date: August/ September 2019
Location: Stretford, Manchester

Hours: 35-40 hours per week (tbc) with 5 days availability to cover the needs of the business, including evenings and weekends.


Please submit your application by no later than 15:00 Friday 9th August.

Good luck!

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