Rent Income Officer

Resourcing Group
West London, UK
22 Aug 2019
01 Sep 2019
Contract Type
Full Time
A leading housing organisation is looking for an experienced Rent Income Officer in West London to maximise rent collection in line with targets by making arrangements to recover rent arrears and to enforce related tenancy conditions. With emphasis placed on early intervention.

To monitor tenant's rent accounts and take prompt action in accordance to the TMO's rent collection procedures to prevent the accumulation of debt and homelessness.

To provide advice on housing and other welfare benefits to tenants and assist them in maximising income and benefit entitlement.

To keep up to date with changes to legislation and in particular the impact of Welfare Reform on both tenants and the organisation.

To reduce rent arrears on a continuing basis through the effective enforcement of the rent arrears policy , procedure and systems.

To respond promptly and effectively to enquiries or complaints on rent matters.

To assist vulnerable tenants with prompt and appropriate action and advice, and liaise with other agencies and departments to ensure that their needs are met.

To refer tenants to internal and external support agencies, where appropriate, to ensure that the tenancy can be sustained and the tenant is supported throughout.

To be responsible for preparing timely and accurate reports on arrears cases.

Pay rate is £16.84 PAYE or £21.91 umbrella

Resourcing Group is acting as an Employment Business in relation to this vacancy.

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