Claims Advisor

Pearson Whiffin Recruitment Ltd
West Malling, UK
22 Aug 2019
01 Sep 2019
Contract Type
Full Time
A new opportunity has become available for a Claims Advisor to join a successful Insurance client based in Kings Hill, offering lots of career progression!

  • Respond and dispatch customer's requests for claim forms
  • To open and sort the daily post
  • Match all incoming correspondence to existing claims cases
  • Scanning invoices, customer documents and new claims on to our system
  • Contacting customers to request additional information
  • Filing and archiving of claim files
  • Upkeep of diary system
  • Responding to customer emails and recording on the system
  • Ensuring that case information is recorded accurately complying with GDPR regulations
  • To refer to a manager when any work falls outside their area of knowledge or expertise

Key Skills:
  • Previous call centre experience working within a busy contact team environment is essential
  • Ability to apply excellent administrative skills using procedures and software applications (such as Microsoft Office Word, Excel, Access, PowerPoint, etc.)
  • Excellent attention to detail whilst working in a fast-paced working environment
  • Excellent verbal and written communication skills in English essential
  • Ability to exercise judgement to shift priorities and organise multiple tasks simultaneously
  • Ability to remain calm under pressure in a fast-paced environment
  • Resilience and flexibility in order to respond to changing requirements and customer needs

Please note the following working hours:

Rotating shift patterm; Monday to Friday 8am - 8pm and Saturday 9am - 5pm (1 in 3)

Benefits include:

Perkbox, discounts, pension, private medical insurance & lots more!

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