Claims Advisor

Recruiter
Pearson Whiffin Recruitment Ltd
Location
West Malling, UK
Salary
Competitive
Posted
22 Aug 2019
Closes
01 Sep 2019
Ref
1242125427
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
A new opportunity has become available for a Claims Advisor to join a successful Insurance client based in Kings Hill, offering lots of career progression!

Responsibilities:
  • Respond and dispatch customer's requests for claim forms
  • To open and sort the daily post
  • Match all incoming correspondence to existing claims cases
  • Scanning invoices, customer documents and new claims on to our system
  • Contacting customers to request additional information
  • Filing and archiving of claim files
  • Upkeep of diary system
  • Responding to customer emails and recording on the system
  • Ensuring that case information is recorded accurately complying with GDPR regulations
  • To refer to a manager when any work falls outside their area of knowledge or expertise

Key Skills:
  • Previous call centre experience working within a busy contact team environment is essential
  • Ability to apply excellent administrative skills using procedures and software applications (such as Microsoft Office Word, Excel, Access, PowerPoint, etc.)
  • Excellent attention to detail whilst working in a fast-paced working environment
  • Excellent verbal and written communication skills in English essential
  • Ability to exercise judgement to shift priorities and organise multiple tasks simultaneously
  • Ability to remain calm under pressure in a fast-paced environment
  • Resilience and flexibility in order to respond to changing requirements and customer needs

Please note the following working hours:

Rotating shift patterm; Monday to Friday 8am - 8pm and Saturday 9am - 5pm (1 in 3)

Benefits include:

Perkbox, discounts, pension, private medical insurance & lots more!

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