Major Incident Manager

Recruiter
Morson International
Location
Lancashire, UK
Salary
Competitive
Posted
21 Aug 2019
Closes
30 Aug 2019
Ref
1219444715
Contract Type
Permanent
Hours
Full Time
MAIN OBJECTIVE OF JOB:

- To coordinate the activities and follow the processes required to deliver and manage major incidents at agreed levels to business users and customers.
- Responsible for the governance and ongoing management of restoration teams who manage the technology used to deliver and support services. These teams can be either internal support teams or third party partners and vendors.
- Is responsible for ensuring that routine tasks such as SMS and written communications are sent, ITSM ticketing system and dashboards are updated and all relevant reports are completed.
- Completion of input to Daily, Weekly and Monthly service reviews and monthly contractual reporting.
- Chair conference calls in an attempt to coordinate technical restoration activities and provide management updates on major incidents
- Prepare post incident reports and raise reactive problem tickets where appropriate
- Attend weekly CAB
- Liaise with transition teams and Early Life Support teams re new projects and services

PRINCIPAL ACCOUNTABILITIES:

- Manage the delivery of service through the use of Service Restoration Teams and management calls.
- To provide targeted, timely and useful information on planned and unplanned outages that allows the business to understand the impact of each unplanned outage and take the appropriate action.
- Governance of suppliers to ensure recovery of service to service level agreements
- Support implementation of new and existing processes for management of Major Incident Service Restoration and Communications.

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