Regional IT Field Engineer - Bristol / Bath / Taunton

Commercial Ltd
West Wickham, UK
22 Aug 2019
01 Sep 2019
Contract Type
Full Time
Commercial Group was established in 1991 and has since grown to become the largest independently owned Business Services Group in the UK. Today, comprising of six divisions; Managed IT, Office Supplies, Interiors, Managed Print Services, Technology Supplies and Print, the £65m turnover Company is renowned for delivering superior quality product, service and consultancy to business nationwide.

We are currently embarking on exciting and ambitious growth plans to grow to a turnover of over £70m so we need talented people to support this growth. We understand that superior performance starts and ends with our people; people with passion who like to make a difference and most importantly love what they do. If you would like to be a part of this exciting journey then we would love to hear from you!


We currently have a regional support vacancy based in the Southwest Region (M5 Corridor) for an experienced IT Support Engineer to provide 2nd/3rd line support across several outsourced managed service clients.

We want you to...
  • Provide day-to-day support and management of the school's ICT resources ensuring that there is adequate provision to meet the needs of the staff and students
  • Provide management and support of the client's core infrastructure, services and data within defined SLA's to ensure a continuity of service to all users including fault diagnosis, resolution and escalation.
  • Deploy end user hardware such as desktops, laptops and tablets, cabling, printers, AV equipment and other peripherals as well as deployment and management of end user software.
  • Support school events and activities, ensuring that IT and AV are available for use when required.

You have got...
  • Experience of working within enterprise IT environments,
  • Certification of VMware VCP (or higher), Citrix CCA (or higher) and Microsoft MCSE
  • Experience of customer facing hands-on support, maintenance and installation with the technologies listed below:
  • VMware ESX/ESXi
  • SAN Technologies
  • Windows Server 2008, 2008R2 and 2012R2
  • Exchange 2010, 2013, DAG, Office 365
  • Citrix XenApp, XenDesktop and Provisioning Server
  • Server hardware (preferably HP)
  • Active Directory, Group Policy and Certificate Services
  • TCP/IP, VLAN, switching, routing and firewall configuration, VPNs and WAN environments
  • Corporate wireless systems
  • Symantec Backup Exec
  • Virtual server backup technologies such as Veeam and vRanger
  • Apple device management including deploy studio
  • Audio & Visual Equipment, interactive whiteboards and projectors
  • Experience of:
  • VMware Site Recovery Manager
  • Citrix Netscaler and Access Gateway
  • Microsoft SQL 2003 - 2012R2
  • Anti-virus technologies
  • Web, E-mail Security and child safeguarding
  • Experience of ISO27001
  • Educational MIS systems (SIMS, Schoolbase, etc).
  • Teaching and learning applications and hardware
  • Mobile Device and Application Management
  • Provide additional expertise and bandwidth to existing support staff across multiple sites whilst liaising with Commercial's Network Operations Centre in Cheltenham,
  • The ability to quickly assess, resolve and escalate support issues to meet agreed service levels as well take ownership of more complex support requests.
  • Proven experience of technical project implementation and troubleshooting
  • Exceptional customer service and communication skills with an ability to develop and build strong stakeholder relationships.
  • Attention to detail and a methodical, professional and flexible approach to service delivery including appropriate due diligence, planning, documentation and engagement with clients stakeholders, management, support staff and third parties.

Why Commercial..?
  • Competitive salary
  • Company car, laptop, mobile phone
  • We all get a generous holiday allowance of 25 days plus bank holidays which increases with length of service
  • A variety of training & Development programmes tailored to you
  • Earn extra money if we hire your friends or family with our employee referral programme
  • Looking for a little extra? You could get a day off for doing charity work and you might even get a treat on your birthday and work anniversary!
  • A range of team and social events
  • Cycle to work scheme, pension contributions, Employee support programme, Flexi time scheme and more

  • Due to the nature of our clients, enhanced DBS is essential

For more information on our Company and culture, visit

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