IT Service Delivery Manager

Ipswich, UK
03 Sep 2019
09 Sep 2019
Contract Type
Full Time
IT is a key part of any business and it is no different at Drax, we are proud of the work our IT team does to support the day to day activities of the business and we are looking for a Service Delivery Lead to ensure that our IT Service Desk continues to provide first class support to the needs of our ever changing business.

Based out of our Ipswich office, your role as Service Delivery Lead will play a key part in the ongoing success of our IT Services, ensuring that as we move forward as business the service we provide does too. You will be supporting and influencing the framework that supports our customer strategy as well as developing and maintaining the service delivery framework to ensure a consistent approach to the delivery of IT services.

A key area of responsibility is overseeing the day-to-day running of multiple IT services, ensuring that they are being delivered to a high standard and acting as an escalation point, and if required taking ownership of major service impacting incidents.

We are looking for someone with great communication and stakeholder management skills, you will be a key point of contact our Ipswich office and you will work closely with people across the business. You'll be able to take the information and feedback you receive to implement changes that improve the service we provide.

Alongside this, you'll need to be a strategic thinker and possess excellent problem solving, organisational and communication skills coupled with either experience in a similar position, as a Service Delivery Lead or delivering a service within an ITIL service framework. We are also looking for you to bring for commitment to operational excellence and continuous improvement.

On the more technical side, you'll need experience working with ServiceNow or similar service management tool coupled with a technical understanding of service desk operations and other disciplines.

This is an exciting opportunity for you to put your stamp on the future of Drax.

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