Insurance Advisor

Lilium Direct Ltd
Manchester, UK
03 Sep 2019
19 Sep 2019
Contract Type
Full Time
Commercial Account Executive

Job type: Full-time, permanent

Location: Levenshulme, Manchester

Salary: £20,000 - £25,000k per annum

About us

We welcome you in all areas of Insurance, we offer a range of covers for self-employed businessmen to companies with a big number of employees. We offer cover from your small homes to big personal or commercial buildings. We also offer vehicle covers starting from a single commercial vehicle to fleet and for highly valuable vehicles we offer Single High Net Worth Insurance or High net worth Fleet Insurances.

Primary responsibilities include

To manage a book of business of existing clients and develop a pipeline of new business in relation to commercial insurance, whilst ensuring full FCA compliance. To generate revenue for the business and ensure a quality service is provided to all clients in accordance with their needs and requirements.
  • Ensure accuracy, efficiency and professionalism when dealing with both client and insurer:
  • Prospect new leads
  • Client visit/initial contact
  • Identification of needs
  • Negotiation and presentation to insurers in order to secure most appropriate cover for the client
  • Presentation of recommendations and cover to the client
  • Closing the sale and ensuring cover is on risk
  • Securing cross selling business and referrals
  • Monitor own sales performance in line with targets and effectively manage the client portfolio
  • When transacting business, be conscious of profitability to both the underwriters and the brokerage, and costs of client handling (including the scheduling of client visits).
  • Ensure all business activity fully complies with FCA regulation and company procedures as detailed in the compliance manual - use checklists and support documentation as provided by the company to assist with demonstrating compliance.
  • Handle any complaints in accordance with company procedures and regulatory requirements.
  • Conduct learning, training and assessment exercises in accordance with the individual T&C scheme applicable to you. Identify further areas for development as required.
  • Achieve and maintain a high level of customer service and promote exceptional customer care standards at all times.
  • Develop and maintain a professional working relationship with all clients and ensure expert advice in all areas of business.
  • Liaising with the Account Handler when applicable

  • Be aware of the contents of the company's Compliance Manual and ensure a full understanding of the following chapters, as a direct relation to the role. Ensure full compliance to the procedures contained within the Manual:
  • Commercial business
  • Consumer business (if applicable)
  • Consumer Credit
  • General conduct of business
  • Complaints
  • Training and Competence
  • Conflicts of Interest
  • Whistle Blowing
  • Financial Crime
  • Data Security
  • Record Keeping
  • Vulnerable Consumers
  • Firms client money permission
  • Ensure compliance to the company's employment policies and procedures as contained within [the Employee Handbook].
  • Ensure all other company practices and procedures are followed and adhered to.
  • Where appropriate take responsibility for meeting the reporting requirements of the FCA
  • Where required ensure staff are adhering to FCA compliance. Perform regular file and sales audits.

Treating Customers Fairly:
  • All employees are responsible for engaging with the senior management of the firm in ensuring that our customers are consistently treated fairly and for observing all of the firm's TCF procedures.

Professional development:
  • Conduct learning, training and assessment exercises in accordance with the individual T&C scheme applicable to you. Identify further areas for development as required.
  • Attend supervision sessions, team and management meetings as appropriate.
  • Attend in house training and external training courses as agreed.

  • Develop and maintain effective and valuable relationships with insurers and underwriters for the benefit of the company and its clients.
  • Comply with the administration requirement of any given insurer.
  • Assimilate all company literature circulated by the firm or its agencies.

  • Ensure personal data (client and employee) is secure, held and properly utilised in accordance with the principles of the Data Protection Act (2018) and Company policies.
  • Work at all times within strict confidentiality guidelines and the principals of the Data Protection Act (2018) and Company policies.
  • Report any potential breaches, including weaknesses in current systems, to [NAME].

  • Prioritise all client communication and ensure it is actioned in a timely way and in accordance with company procedures.
  • Maintain all computer and paper files in accordance with company standards (which should be fully compliant with FCA).

  • Ensure the Health and Safety manual is followed, and the office is kept clear and presentable, clear of obstructions at all times, ensuring that all deliveries, parcels, post and messages are given to the appropriate person promptly.
  • Undertake any other reasonable duties as directed by your line manager.

  • At least 1-2 years experience working within insurance

  • 20 days plus bank holiday
  • £20,000 - £25,000k per annum
  • Fun working environment

Next steps

To apply for our vacancy for Commercial Account Executive a, please click on Apply and upload a copy of your CV.

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