2nd Line Technical Support Specialist

Southend-On-Sea, UK
27 Aug 2019
26 Sep 2019
Contract Type
Full Time
Are you an Experienced 2nd Line Technical Support Specialist looking to take your next steps in your career with a leading company? If so, Oncecom are now recruiting!

What's on offer?

As we like to reward our employees for their appreciated work, the successful 2nd Line Technical Support Specialist can expect:
  • 20 days holiday increasing to 25 days, plus bank holidays + day off for birthday
  • Up to 12 paid hours a year 'My Time'
  • Performance related bonus paid monthly and Length of service awards
  • Vodafone Employee Advantage discount
  • Discount on Samsung products (up to 60%), gym membership and subsidised Fitbit
  • Trade price stock for staff members for all the latest gadgets
  • Annual events including the Christmas Party
  • Quarterly employee reward programme and employee of the year awards
  • Enhanced Maternity pay (based on length of service)
  • Cycle to work scheme & eye-care vouchers

The 2nd Line Technical Support Specialist Role

The 2nd Line Technical Support Specialist is responsible for ensuring the provision of high-quality support services to Solutions customers. The 2nd Line Technical Support Specialist will manage inbound and outbound calls and emails to diagnose customer faults to resolution, whilst maintaining a high level of record keeping within the fault ticket in our CRM.

The ideal 2nd Line Technical Support Specialist:
  • Customer Service experience
  • Proven record of customer relationship building
  • Fault or incident experience
  • Technical understanding of Fixed Line and Data Connectivity Solutions
  • Good communication and organisational skills

About Onecom

Onecom is the UK's Largest Independent Business Telecommunications provider, offering Fixed-Line, Mobile, IT & Broadband solutions to over 300,000 connections. It is one of the UK's fastest growing technology companies and has been awarded Vodafone Platinum Partner of 2011-2014 and the Total Communications Partner for 2015-2018.

Successful applicants should note that their employment will be subject to a basic disclosure check and satisfactory references.

If you feel you have the determination and skills to excel in our role of 2nd Line Technical Support Specialist, we'd love to hear from you. Click APPLY now!

No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.

This job was originally posted as www.totaljobs.com/job/87527417

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