Operations Associate - Retail environment

Hays Office Support
Norfolk, UK
21 Aug 2019
09 Sep 2019
Contract Type
Full Time
Dynamic Holkham business needs people to pick, engrave and dispatch all of their web based customer orders !

Our Client Monica Vinader based in Holkham is a British jewellery brand that celebrates individuality and creativity. Their accessible products and superior services are the epitome of inclusive luxury.
The brand has a number of stores, including Flagships in London, New York, Dubai and HK and is stocked in the world's premier department stores from Harrods and Selfridges in London to Shinsegai in Korea The brand's unique designs and modern craftsmanship have won a diverse celebrity following including Olivia Palermo, the Duchess of Cambridge, and Kate Winslet.
Their iconic friendship bracelets, vibrant gemstones and contemporary diamond pieces have made Monica Vinader a global success.

The role I am recruiting for does report into their Web Operations and involves the following:-

To pick, pack, engrave and dispatch all of our web based customer orders within the given time scales with an energetic and professional approach
To meet the session KPIs as these are communicated from time to time
To assist in the unloading, checking and distribution of goods into the business
To assist with the daily unpacking of returned parcels and placing them into their relevant sortation
To assess products to see if they need re-working or passing to QC for further testing and, once assessed to place in the correct areas
To assist with order chasing, manifesting and dealing with couriers at the end of the shift
To assist in the unloading of the weekly packaging delivery from Keenpac/others
To replenish the web packaging locations (web operations room) once a week and update stock movements on CP
To assist in stocktakes and restocking of packaging
To assist within other areas of the business as and when required and perform in line with their teams KPI's including QC of inbound goods and packing of trade orders
Order accuracy: To be accountable for your packed and dispatched orders
Quality accuracy: To ensure all your orders are engraved and dispatched to the high standards outlined in training
Being proactive in supporting a friendly, open and honest atmosphereOther Duties involved are as follows;-

Keep not only your workstation but the room and other areas clean, tidy and safe
Ensure all work recording logs are completed
Ensure that you are familiar with all company policies and procedures
Ensure you communicate clearly and regularly with all customers (both internal and external) and keep them updated

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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