Operations Manager (Cases Lead)

Recruiter
Medical Protection Society
Location
Leeds, UK
Salary
Competitive
Posted
03 Sep 2019
Closes
19 Sep 2019
Ref
1241753087
Sector
Healthcare
Contract Type
Permanent
Hours
Full Time
The Cases Lead reports into the Head of Case Handling as is responsible for ensuring the delivery of high quality Case Handling services for our members. The Cases Lead is responsible for coaching and leading a team of circa 11 direct reports (Case Managers and Assistant Case Managers) and will ensure the team is delivering in aspects such as SLA's, cost, quality, resourcing and service/continuous improvement.

Package description
Car allowance
12% company pension contribution (3% from the individual)
Annual bonus scheme
Private Medical Insurance
Health Care Cash Plan
30 days annual leave, plus bank holidaysMain responsibilities
Providing strong operational leadership in relation to people and strategy
Coaching and developing direct reports
Stakeholder management and relationship building
Ownership of Case handling operational budgets
Continuous improvement Ideal candidateThe ideal candidate will come from either a clinical or operational background and will be able to demonstrate skills and experience in all or most of the following:

Leadership and coaching experience
Operational management experience from an insurance, medical malpractice of other regulated environment.
Resource planning, productivity management
Change management
Third party service deliveryAbout the companyMedical Protection Society (MPS) is the world's leading protection organisation for doctors, dentists and healthcare professionals. We protect and support the professional interests of more than 300,000 members around the world, in countries as diverse as the United Kingdom, South Africa and Hong Kong.
We strive to be much more than a last line of defence by being at our members' side at every step, offering support, advice and world-class defence. Membership provides access to expert advice and support together with the right to request indemnity for complaints or claims arising from professional practice.
We continue to invest in our team to ensure that we are delivering the best possible service for members. This was recognised in 2016 when we were awarded an Investors in People Silver award

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