Duties & Resourcing Administrator

Recruiter
Reed
Location
Lewes, UK
Salary
Competitive
Posted
20 Aug 2019
Closes
31 Aug 2019
Ref
1229378656
Contract Type
Permanent
Hours
Full Time
Ongoing temporary role

Lewes

£9.82

Job Purpose:

Provide basic DMS / SAP transactional support and advice, carry out basic DMS / SAP data transfers and deal with basic DMS / SAP telephone enquiries.

Key Responsibilities:
  • Provide a comprehensive Duties & Resourcing transactional administration service following policies and procedures.
  • Responding to a range of queries and providing basic DMS / SAP transactional support and advice to customers.
  • Undertake a range of administrative processes on DMS / SAP and other programs.
  • Fully participate in a range of transactional services including telephone enquiries, filing, maintenance of records, data entry / transfers, mail merges, etc.
  • Contribute to the development, implementation and maintenance of relevant processes, procedures and work instructions, particularly the new Duties & Resourcing I.T. solution (CROWN) transition activity, in-line with best practice and organisational priorities.
  • Contribute to the development of best practice in the use of DMS / SAP for associated Duties transactions.
  • Proactively contribute to supporting the transition to the new Duties & Resourcing I.T. solution , delivering customer satisfaction and providing service quality assurance.
  • Assisting in service improvement.
  • Identify where issues and queries should be escalated to Supervisors within the Duties & Resourcing Team for professional support and guidance.
  • To undertake all such other duties to the grade and character of work as may be required.
  • To undertake training in DMS or SAP

Qualifications:

GCSE or equivalent.

Outlook & Excel trained.

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