IT Support Technician

Hays Specialist Recruitment Limited
Leeds, UK
21 Aug 2019
08 Sep 2019
Contract Type
Full Time
IT Support Technician

IT Support Assistant
Hunslet, Leeds
Up to £25,000

Are you looking for your next technical challenge, my client is looking for a motivated and proactive person to join the growing team? The IT Support Assistant will have a varied and role encompassing the traditional support function along with being trained in bespoke software.

Your new role
Answering inbound calls and logging new support cases in SAP Providing customers with support in using in-house applications
Creating help documents for internal and external use Install software updates
Accurately diagnose software issues based on the information provided Liaise with the software development team, ensuring software issues are resolved efficiently and accurately
Data loading, processing and manipulation
Querying the customers database to help identify any issues with the data
Maintaining a knowledgebase of common problems and solutions
Software testing of bespoke products Proactively picking up on trends from calls logged (e.g. identifying customer training needs or logging problems that are of a similar nature from multiple calls or emails)

Experience needed
Technical expertise (training will be provided in many areas):
Administration of Microsoft Server 2008 / 2012 / 2016
Administration of Microsoft Active Directory, Group Polices, DNS, DHCP, WSUS
Administration of Microsoft Exchange 2010 / 2013 / 2016 / 365
Administration of Virtualization software such as HyperV, VMware
Hosted Voice and VOIP solutions knowledge (Vanilla IP)
Good knowledge of a range of AV, Web and Email Scanning Solutions
Experience installing, managing and supporting Windows 7 / 8 /10, Office 2010 / 2013 / 2016,
Backup Monitoring and alerting (Backup Exec/Veaam)
Testing of Backups and disaster recovery plan
Understanding of cloud technologies such as Azure and AWS
Networking (Firewalls / Switches / Routers) configuration, upgrade and support
SQL scripting and SQL Management Utilities (SSMS)
Support of windows applications and vendors such as Adobe, SAP, Microsoft and ESET
Knowledge of printers and printer software
Specification and purchasing of required hardware.

The right person
Are you passionate, with keen interest in new and emerging technologies, want to make a difference?
The ideal person to join the team should be calm and focused under pressure, confident and friendly, inquisitive and logical with strong problem-solving abilities and excellent communication, customer handling and inter-personal skills are a must.
Motivated by achieving results for the company and team.
The role requires the perfect candidate to be passionate about IT and the support they provide.
Will be able to effective delivery of systems, whilst demonstrating initiative in the role.

What to do now
Call Jon Walters on for more information or click 'Apply'.

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