1st Line Support Engineer

Signature Care Homes
Beaconsfield, UK
07 Aug 2019
05 Sep 2019
Contract Type
Full Time
Is working for a company that values your hard work and rewards those who strive for excellence important to you? Are you looking for a role that can help you develop your IT career?

If so then Signature Senior Lifestyle is the place for you.

Signature's belief is that everyone should be looked after with the utmost dignity and respect and we are proud of the high standards we achieve through a continuing philosophy of developing our team delivering the care that all our residents deserve.

We believe that everybody living in a Signature Care home should receive truly person centered care delivered with utmost dignity and respect. We pride ourselves with the exceptional standards at we achieve through our philosophy of 'Only the very best is good enough'.

About the role.

Working closely with the IT Manager, you will be the first point of contact for staff across the Homes and in Support Office providing first line support with general desktop issues as well as maintaining various business critical systems.

Specific duties and responsibilities are, but not limited to;

  • To answer support queries via phone and email for remote users.
  • To provide face to face support at Support Office in Beaconsfield and at Homes when required.
  • To take ownership of user problems and be pro-active when dealing with user issues.
  • To log all calls on the call logging system.
  • Respond to enquiries from users and help them resolve any hardware or software problems.
  • Carry out daily client systems checks, reporting to IT Manager where necessary.
  • Carry out routine in-house system back-ups.
  • Provision of hardware; including Pre-build PC's, Laptops, Mobile and Hand Held devices.

About you.

We are looking for someone with the following attributes;

  • Strong working knowledge of Microsoft based operating systems.
  • Knowledge of Active Directory (AD), DNS and DHCP
  • Good working knowledge of LAN/WAN principals and TCP/IP protocols.
  • Understanding of PC hardware set-up and configuration.
  • Microsoft Certification desirable.
  • VMware experience beneficial but not essential.
  • Previous first and second line support experience for software and hardware fault resolution.
  • High degree of customer service.
  • Excellent telephone and onsite manner.
  • Willing and be able to travel to Homes to provide support as and when required.

About the Company.

Signature is delivering a new standard of nursing homes in the UK. Signature is a unique and inspiring group of homes, where care and lifestyle go hand in hand. These homes offer residents a relaxing, safe environment where they can enjoy comfort, companionship, independence - and their own front door.

Signatures vision is 'delivering peace of mind', peace of mind for the residents that they will be cared for and supported within our homes to live safe and fulfilled lives. Peace of mind of their families knowing that their loved ones are being well cared for and peace of mind for our employees knowing that they will be trained and provided with development opportunities to continue to build their capabilities to enable them to be the best they can be.

HR play a key role in the recruitment retention and development of excellent staff to deliver this excellent standard of care to our residents.

About our Benefits.

Here at Signature we recognise that extra special efforts should not go unrewarded and that is why we provide a number of special incentives and bonuses that can be earned throughout your time working for the company.

  • Extremely competitive pension scheme
  • Holiday Discounts
  • High street Discounts
  • Refer a Friend and get a cash bonus of up to £1000
  • Study Support
  • Bonus scheme

Sound like a company you would like to work for? Then what are you waiting for, click apply today and let's get started!

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