IT Help Desk Manager - Leeds

Recruiter
Circle Recruitment
Location
Leeds, UK
Salary
Competitive
Posted
21 Aug 2019
Closes
06 Sep 2019
Ref
1229179176
Contract Type
Permanent
Hours
Full Time
IT Help Desk Manager - Leeds

Keywords: IT Support, Helpdesk Support, IT Manager, IT Support Manager, Service Desk Manager, Helpdesk Manager

Salary: Up to 50k

This is an exciting opportunity to work for a prestigious global firm who invest heavily in the development, training and regular appraisal of their staff. We are looking for an IT Helpdesk Manager with great interpersonal skills who can communicate effectively with people at all levels, and would enjoy working in a very fast paced and dynamic environment. As a person with great organisational skills and being used to managing and prioritising workloads please keep reading........

We are looking for a Helpdesk Manager with experience across the following:

Line Management of Service desk analysts
Developing and improving IT Workflows, processes and automation
Call allocation and prioritisation
Stakeholder management
Service DeliveryResponsibilities:

Build Positive working relationships with various stakeholders in the business
Introduce innovative ways to troubleshooting to identify issues and reduce downtime
Manage Help Desk environment and its performance
Monitoring calls to identify trends and gaps and taking appropriate steps to improve the quality of service
Enhancement and enforcement of technical standards, policies, systems and procedures.
Manage, develop and motivate the Global IT support team by supporting, coaching, communicating and monitoring.

This is a great opportunity to join a business who are in a phase of expansion, we are partnering with them on a number of different opportunities, so it's a great time to join and get involved in their ongoing growth and development. For further details and to apply, please email aidan.evans @ (url removed) with an up to date CV or get in touch for a confidential chat.

Keywords: IT Support, Helpdesk Support, IT Manager, IT Support Manager, Service Desk Manager, Helpdesk Manager

Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment

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