IT Helpdesk Technician

Gallagher Bassett International Ltd
Ipswich, UK
22 Aug 2019
31 Aug 2019
Contract Type
Full Time
Gallagher Bassett was established in Chicago in 1962 as a Third Party Administrator (TPA) providing claims and risk control services to self-insured clients and now has 125 branches and over 3,600 skilled professionals in the USA, UK, Australia and Canada.

Gallagher Bassett UK was founded in 1991 and currently has seven offices across the UK with over 400 claims handling staff providing services to corporate, national and local government, insurer and broker clients.

We are constantly seeking skilled professionals to join our organisation, who are passionate about their work and take exceptional performance to heart. Gallagher Bassett presents opportunities that not only enable our company to remain an industry leader but also provide employees with limitless possibilities for success and personal growth.

We are currently recruiting for a IT Helpdesk Technician to be based within our Ipswich Branch.

Position Overview:

To be responsible for supporting Gallagher Bassett's IT infrastructure and internal systems, including providing 1st line IT support, problem solving to drive improvements and implement new processes, creation and maintenance of reports/platforms and regular testing of software releases to ensure the correct process has been followed.

Key Responsibilities:
  • Provide 1st line support for all IT infrastructure and internally developed systems
  • Liaise with 2nd and 3rd line support staff in the resolution of support requests, escalating to wider scope Corporate IT teams where appropriate
  • Assist with ensuring that infrastructure is optimally installed, maintained and operated.
  • Assist with ensuring IT systems adhere to availability, performance and data integrity SLAs.
  • Contribute to documentation of infrastructure systems
  • Proactively identify enhancements to IT service offerings
  • Assist with the creation and maintenance of reports and reporting platforms
  • Assist with the testing and deployment of software releases ensuring that release processes are followed correctly

Company Benifits:
  • 25 Days Holiday per year
  • Pension Plan
  • Life Assurance
  • Personal Accident Plan
  • Group Income Protection
  • Eye Tests
  • Subsidised Gym Membership
  • Childcare Vouchers
  • Season Ticket Loans

Do you feel you meet the criteria for the position of IT Helpdesk Technician? If so, we encourage you to apply today.

We are a equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Should you be successful, you will be subject to a variety of checks including: a basic DBS disclosure and references.

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