Trainee IT Helpdesk Support

The Business Connection
Chester, UK
22 Aug 2019
05 Sep 2019
Contract Type
Full Time
An opportunity has arisen to join a busy IT helpdesk team as a Trainee IT Helpdesk Support. The Trainee IT Helpdesk Support will be able to perform and produce work to a high standard often under pressure and will understand the importance of managing and meeting strict deadlines. This role will suit someone who is technically minded, who seeks the opportunity to build a career within the IT Sector. This role will allow you to have exposure to all elements of IT including infrastructure, technology equipment system access and first line support. In return, you will be rewarded with a modern open plan working environment, free onsite parking, 25 days holiday, pension scheme and many other internal perks and benefits.

To apply for the Trainee IT Helpdesk Support, you will have some office based skills along with a keen interest in pursuing a career within the IT sector, or have recently graduated with a degree relevant to this role. You must have an excellent telephone manner and be able to work to tight deadlines. The Trainee IT Helpdesk Support also have a solid understanding of Office 365 along with strong knowledge of Microsoft based operating systems.

Key Responsibilities:
  • To trouble shoot systems or platform related issues and provide technical solutions
  • Install and configure systems based on defined standards
  • Support the company business systems and equipment and provide support to all users
  • Ensure systems are appropriately monitored for health and capacity
  • Maintain and enhance system capability
  • Ensure standard documentation is updated appropriately
  • Ensure all elements of the system are working together properly as designed

Essential Skills:

A keen interest and background in IT
  • A broad knowledge of software development
  • Strong communication skills and must be personable
  • Competent in Microsoft Office
  • You will be a self-motivated achiever who gains satisfaction from providing excellent customer service
  • Strong problem solving skills
  • Analytical
  • High level of initiative
  • Attention to detail
  • Willing to be highly flexible


Customer service, contact centre, 1st line support, 2nd line support, Account Support, Help desk support, IT helpdesk, IT support, administration, admin, graduate, IT graduate, Computer science,

Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven't contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies

We are acting on behalf of the client as an Employment Agency in relation to this vacancy

We are an equal opportunities agency and welcome applicants from all backgrounds

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