ERP / IT Support Manager

Barrowford, UK
20 Aug 2019
06 Sep 2019
Contract Type
Full Time
ERP / IT Support Manager

At acdc we design and manufacture specialist LED lighting systems, revolutionising the lighting world as we go. We work with many of the world's top lighting designers, and have been fortunate enough to work on several of the world's most prestigious projects, including the world's tallest building Burj Tower. And The Royal Atlantis Hotel in Dubai, along with many fantastically visionary clients. Now part of the Zumtobel Group we have massive opportunities to grow our brand globally and this role is a vital part of our vision and growth strategy.

We have a unique culture supported by our values that focus on challenging boundaries, being one amazing team and creating a workplace that makes acdc a great place to work. We are committed to developing all our people, so we recruit the right attitude, aligned with those values, and develop your skills along the way!

Position: IT OSS & ERP Manager
Location: Barrowford, Lancashire
Job type: Full Time, Permanent
Hours: 40 hours per week
Salary: £40 - 45K per annum

About the role:

acdc are looking for an IT On-Site Support & ERP Manager. Responsible for the 2nd / 3rd line IT support and maintenance of the Zumtobel Group and manage acdc's ERP system Epicor.

The primary focus of the role is on the ERP system, the end to end management, development of data analysis and reporting using SQL based tools. A successful candidate would be required to also work on 2nd / 3rd line IT support and maintenance so a broad IT background is essential.


- Proficient in the use of ERP and database systems specifically Epicor, Access, SQL.
- Report writing e.g. Crystal Reports, SSRS.
- ERP System Development (Epicor) - Development changes internally, including SQL database and .Net program changes. Manage external development requests with Epicor UK.
- Provide day to day support to ERP system users.
- Installation & maintenance of IT infrastructure, including administration, and hardware & software upgrade of the servers, LAN, WAN, VPN, desktop & laptop installations within the network domain.

About you:

- Proficient in the use of ERP and database systems specifically Epicor, Access, SQL.
- Experience and practical application of Windows operating systems, Microsoft Office packages and other relevant software. Also servers, hardware etc.
- Experience of working within an IT department, identifying, implementing and maintaining systems and supporting end users.
- Excellent IT Skills.
- Report writing e.g. Crystal Reports, SSRS.

You may have experience of the following: ERP Support Manager, ERP Systems Manager, OSS Manager, On-Site Support, Business Systems Manager, 2nd Line, 3rd Line, IT Infrastructure, Network Administration, IT Support Manager, Helpdesk, Technical Support, etc.

Ref: 87989

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