1st Line Support

Recruiter
SecureData Europe
Location
Kent, UK
Salary
Competitive
Posted
22 Aug 2019
Closes
09 Sep 2019
Ref
1217047923
Contract Type
Permanent
Hours
Full Time
1st Line Support
SecureData is a specialist cyber security services and solutions company and we are currently seeking an ambitious and driven 1st Line Support Engineer to join our team in Maidstone, Kent.
At SecureData, we look after cyber security for a range of business organisations. We have a very broad range of services ranging from security assessments, implementing solutions, support and managed services.
As our 1st Line Support Engineer, you will report to the SOC Manager and will provide support for security products including firewalls, VPN and intrusion detection as a part of our busy Secure Operations Centre.
Your key responsibilities as a 1st Line Support Engineer will include the following:
* Being the first point of call for customers who need to raise an incident
* Answering customer queries via telephone and email
* Logging and updating tickets as quick as possible, ensuring the highest accuracy at all times
* Logging and assessing monitoring and threat event alerts
* Ensuring timely escalation to next level engineers/management
* Low level project work
* Undertaking training as required
* You will be required to undertake shift work which include early, core, and late shifts. There is also weekend work required roughly once every two months.
You must have the following skills and experience to join us as a 1st Line Support Engineer:
* You will possess some networking or IT knowledge, most likely from a recent degree or equivalent recognised certification such as CCNA/JNCIA
* You will ideally be familiar with Checkpoint, Juniper or Cisco firewalls
* You will preferably have experience with F5 load balancers, Aruba wireless and/or Websense or Bluecoat proxy
* Prior experience working within a 1st line support role would be extremely beneficial
By joining one of the world's leading cybersecurity companies, you will be offered the following:
* An opportunity to join a fun, social and lively SOC team that are growing rapidly!
* Company pension scheme
* Competitive salary and generous holiday allowance
* Private medical healthcare with BUPA
* Life insurance
* Childcare vouchers
* A free annual eye test
* Company events several times per year
This role is the perfect opportunity for someone who wants to join the world of cyber security, we are looking forward to speaking with you! Please send your CV now for immediate consideration

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