1st Line Support Engineer - Warrington - £25,000

Warrington, UK
19 Aug 2019
06 Sep 2019
Contract Type
Full Time
1st Line Support Engineer - Warrington - £25,000

I am looking for a 1st Line Support Engineer to join a well-established business based in Warrington. This is a great opportunity for a 1st Line Support Engineer to join a well-known business that relies on its technology for success. As the 1st Line Support Engineer, you will deal with any 1st line issues relating to hardware and software logging and managing tickets either to resolution or escalation.

You will be part of a large support team within a larger IT function going through a period of sustained change and transformation. This role has arrived through someone progressing in their role and there will be plenty of opportunities for the right 1st Line Support Engineer.

The 1st Line Support Engineer will have some of the following attributes:
  • Experience working as part of a service desk / support function previously
  • Strong knowledge of IT hardware
  • Experience troubleshooting to resolve issues
  • Knowledge and experience with Active Directory
  • Office 365 and Exchange exposure

As the 1st Line Support Engineer your main duties will include:
  • Dealing with issues as they get raised via phone or inbox
  • Escalate to 2nd Line when necessary and work closely with other members of the team
  • Support upgrades and patching on software
  • Help with installation and configuration of hardware
  • Log all issues and identify issue trends with clients

For more information please apply or get in touch with Alec Dewell - ,

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Modis International Ltd UK is an Equal Opportunities Employer.

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