Service Assistant - Mobility Aids

Recruiter
BRITISH RED CROSS 11
Location
Londonderry, UK
Salary
Competitive
Posted
20 Aug 2019
Closes
30 Aug 2019
Ref
1228423112
Sector
Charity
Contract Type
Permanent
Hours
Full Time
Service Assistant - Mobility Aids
Location: Londonderry
Contract type: Permanent
Part time 20 hours per week (9am-1pm - Monday to Friday)
Salary: GBP 17,565 per annum (pro-rata)

Could you be the first point of contact for our Mobility Aids Service?

We're looking for a Mobility Aids Service Assistant who will be responsible for the admin and operational duties within the Londonderry area of the Mobility Aids Service. This service provides a range of standard temporary loan wheelchairs to people who need them within the area.

As a Service Assistant, you will provide outstanding customer service when interacting with service users in person, on the phone, and online. You will also be involved in various admin duties in relation to the service.

Say hello to the team

The British Red Cross Mobility Aids Service (MAS) offers the loan of wheelchairs and other mobility items to any individual on a short-term basis. Our aim is to ensure that during a period of personal crisis everyone is able to access an item of equipment they may need, no matter whoever or wherever they are. This service is operated at no cost to the individual.

This role might be for you if

You're computer confident. You know your way around Microsoft Office and have the ability to work with an online stock management system.

You're a 'people person', you've got good inter-personal and communication skills, and you have experience liaising with external agencies (statutory and voluntary).

You're cool, calm, and collected. You can prioritise tasks and manage your workload under pressure, as well as planning and organising others' workloads.

Closing date for applications is (23:59hrs), Sunday 25th August 2019, with interviews to follow.

We offer a wide range of staff benefits, these include:
  • 36 days holiday (including Bank Holidays) pro rata
  • Option to buy an extra 5 days annual leave
  • Up to 6% contributory pension
  • Flexible working policy

A little bit more about us

The British Red Cross help anyone, anywhere in the UK; get the support they need if crisis strikes. From hiring a wheelchair or dealing with loneliness, to adjusting to life in a new country - we're there when you need us.

Our organisation was born out of a desire to bring help without discrimination. Impartiality and neutrality have been central values for the Red Cross since we started.

At the British Red Cross, we are looking for the best people to help us provide support to millions of people affected by crisis in the UK. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of; age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

Diversity is something we celebrate and we want you to be able to bring your authentic-self to the Red Cross. We want you to feel that you are in an inclusive environment, and a great position to help us spread the power of kindness.
In the British Red Cross we will not tolerate any form of misconduct, including sexual harassment, exploitation and abuse.

We have a code of conduct in place, and are committed to creating a culture of integrity in the organisation where misconduct is not tolerated, situations of abuse are quickly investigated and perpetrators are dealt with effectively.

If you are appointed to a role within BRC you will be subject to the organisation's Code of Conduct, a copy of which you can find on our website.

As part of its recruitment and selection process the British Red Cross undertakes DBS (Disclosure and Barring Service) checking of all individuals who regularly work with or have access to children and vulnerable adults.

If driving is an essential requirement of the role, appropriate driver checks will be completed in line with current policy.

The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).

Follow us on Twitter @RedCrossJobsUK and on Linked in - British Red Cross, to hear about our latest job vacancies.

Connecting human kindness with human crisis

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