Receivables Team Leader

Recruiter
PWC 1
Location
Southampton, UK
Salary
Competitive
Posted
03 Sep 2019
Closes
14 Sep 2019
Ref
1241156638
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
A career in Finance, within Internal Firm Services, will provide you with the opportunity to help PwC in all aspects of our Finance internal function including financial planning and reporting, data analysis, and assisting leadership with overall strategy. You'll focus on recording and analysing financial transactions, paying and receiving invoices, maintaining financial statement ledger accounts, and preparing analysis and reconciliations of bills to detect fraud.

Our Accounts Payable and Receivable team is responsible for performing collections activity and payment of debt activity. You'll focus on working with senior individuals to review and produce reports related to the accounts receivable and accounts payable accounts that will assist PwC in achieving monthly collection target amounts as well as ensuring timely payment of vendor invoices.To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future. As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to - Use feedback and reflection to develop self awareness, personal strengths and address development areas. - Delegate to others to provide stretch opportunities and coach to help deliver results. - Develop new ideas and propose innovative solutions to problems. - Use a broad range of tools and techniques to extract insights from current trends in business area. - Review your work and that of others for quality, accuracy and relevance. - Share relevant thought leadership. - Use straightforward communication, in a structured way, when influencing others. - Able to read situations and modify behavior to build quality, diverse relationships. - Uphold the firm's code of ethics and business conduct.About us
Receivables comprises three closely linked operational teams Collections, Inter-territory Receivables and Cash Allocation. The 28+ strong team is based predominantly in Southampton, with a small contingent in Belfast and within the firm's Shared Delivery Centre in Poland.

The Collections team provide essential support to client engagement teams across the firm, in the collection and recovery of their outstanding fees. Additionally, we provide expertise in dispute management, legal action and client insolvency, advocating a cash focused culture and helping to drive sustainable working capital improvements for the firm.
Who we're looking for
A technically sound professional, you'll have supervised or led a team previously, with a proven track record in the delivery of goals leading to operational success.

CICM is the recognised standard in credit management and attainment of ACICM status or achievement of Level 5 CICM (grad) would be an advantage.
About the role
This exciting opportunity has arisen due to the forthcoming maternity leave of one of the existing Team Leaders.

You'll be one of three Team Leaders within Collections reporting to the Collections Manager. You'll have line management responsibility for 4 - 7 staff and you'll also have your own portfolio of escalated debts.

You'll be a role model and direct line of support, playing a pivotal part in leading and inspiring your team to achieve operational success, whilst ensuring quality output and value added service delivery to our internal stakeholders.

You may also have the opportunity to undertake Career Coach responsibilities for assigned individuals within Receivables. You'll agree individual goals, review performance and help develop, coach and support your coachees in their ongoing development and career progression.

Routine activities & responsibilities include
  • Provide on-the-floor support and day to day operational oversight of the team to ensure delivery of Service Level Agreements ("SLA") and achievement of performance targets
  • Mitigate risk and ensure strict adherence to the firm's risk and quality standards
  • Contribute to operational efficiency and continuous improvement of performance, process, technology and digital advancements
  • Maintain relationships with key internal business stakeholders
  • Manage inbound enquiries and provide sound recommendations based on best practice collections principles
  • Manage your portfolio of escalated debts to expedite resolution of complex queries and disputes
  • Manage staff performance through the provision of regular one-to-one's, coaching, assessment and feedback
  • Build relationships with key stakeholders in both the broader Financial Operations area and wider finance community
  • Identify and address knowledge / skills gaps and training needs
  • Assume personal responsibility to build your digital capability; champion continuous advancement and advocate change


Not the role for you?

Did you know PwC offer flexible contract arrangements as well as contingent work ( ie temporary or day rate contracting)?

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, 'The PwC Professional' and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

Learn more here www.pwc.com/uk/careers/experienced/apply

Diversity

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

Learn more here www.pwc.com/uk/diversity

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