3rd Line Support Analyst

Recruiter
C4S Search Ltd
Location
Cirencester, UK
Salary
Competitive
Posted
05 Sep 2019
Closes
28 Sep 2019
Ref
1235872900
Contract Type
Permanent
Hours
Full Time
An exciting opportunity to join a sucessful and growing business located in the cotswolds. This role offers a variety of responsibilities and is well suited to a 3rd Line Tech with 4 + yrs in a hands on role.

Key role purpose:
  • Providing expert advice on the selection, design, justification, implementation and operation of information security controls.
  • Ensure a robust and secure network.
  • Provide up to third line helpdesk support.
  • Monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability.
  • To manage performance tuning and capacity planning activities to enhance the performance of the network resources.
  • Analyse user support statistics and other data and recommend appropriate measures.
  • Implement internal IT projects, upgrades and installations in line with the company strategy.

Key tasks and objectives:
  • Designing and implementing secure networks, supporting business critical networks.
  • Providing guidance and training to other members of the IT team.
  • Ensure appropriate Data Segregation within WAN.
  • Providing comprehensive systems documentation, reviews, and compliance initiatives.
  • Providing up to third line helpdesk support to the group.
  • Product recommendation, acquisition and implementation.
  • Maintain network and workstation hardware and software.
  • Install, configure, and support the LANs ,WANs and Internet systems.

Key technical skills, knowledge, professional qualifications required:
  • Considerable knowledge of capabilities, utilisation, and limitations of data processing equipment.
  • Performing analysis of network security needs and contributes to design, integration, and installation of hardware and software. Maintaining and administering perimeter security systems such as firewalls and intrusion detection systems.
  • Considerable network system design and development methods and techniques, including good knowledge of IP addressing and TCP/IP networking.
  • Excellent working knowledge of Microsoft AD, Exchange, 365 and VMware.
  • Hosting and supporting 24/7 websites, understanding the security implications around client data.
  • Setting up secure data transmission methods including TLS for encrypting emails and SFTP.

Key personal skills required:
  • Excellent problem solving and expertise in building robust network.
  • Good communication and interpersonal skills, ability to work well within a team.
  • A commitment to quality and a thorough approach to the work.
  • Flexible attitude, ability to perform under pressure.
  • Good planning and prioritisation.

Additional requirements:
  • Some handling duties may be required when setting up IT equipment, and servers.
  • Requirement to travel to Company sites in the UK (very occasionally Europe).
  • The IT department provides out of hours and US cover, so there will be the requirement to work hours on a rota basis to support this.
  • This role is subject to a background criminal record check, and will be subject to a Basic DBS check. Having a criminal record will not necessarily prevent you from gaining employment with us. We deal with these situations on a case by case basis, and in accordance with the guidelines set out in the Rehabilitation of Offenders Act.

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