3rd Line Support Analyst

C4S Search Ltd
Cirencester, UK
05 Sep 2019
28 Sep 2019
Contract Type
Full Time
An exciting opportunity to join a sucessful and growing business located in the cotswolds. This role offers a variety of responsibilities and is well suited to a 3rd Line Tech with 4 + yrs in a hands on role.

Key role purpose:
  • Providing expert advice on the selection, design, justification, implementation and operation of information security controls.
  • Ensure a robust and secure network.
  • Provide up to third line helpdesk support.
  • Monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability.
  • To manage performance tuning and capacity planning activities to enhance the performance of the network resources.
  • Analyse user support statistics and other data and recommend appropriate measures.
  • Implement internal IT projects, upgrades and installations in line with the company strategy.

Key tasks and objectives:
  • Designing and implementing secure networks, supporting business critical networks.
  • Providing guidance and training to other members of the IT team.
  • Ensure appropriate Data Segregation within WAN.
  • Providing comprehensive systems documentation, reviews, and compliance initiatives.
  • Providing up to third line helpdesk support to the group.
  • Product recommendation, acquisition and implementation.
  • Maintain network and workstation hardware and software.
  • Install, configure, and support the LANs ,WANs and Internet systems.

Key technical skills, knowledge, professional qualifications required:
  • Considerable knowledge of capabilities, utilisation, and limitations of data processing equipment.
  • Performing analysis of network security needs and contributes to design, integration, and installation of hardware and software. Maintaining and administering perimeter security systems such as firewalls and intrusion detection systems.
  • Considerable network system design and development methods and techniques, including good knowledge of IP addressing and TCP/IP networking.
  • Excellent working knowledge of Microsoft AD, Exchange, 365 and VMware.
  • Hosting and supporting 24/7 websites, understanding the security implications around client data.
  • Setting up secure data transmission methods including TLS for encrypting emails and SFTP.

Key personal skills required:
  • Excellent problem solving and expertise in building robust network.
  • Good communication and interpersonal skills, ability to work well within a team.
  • A commitment to quality and a thorough approach to the work.
  • Flexible attitude, ability to perform under pressure.
  • Good planning and prioritisation.

Additional requirements:
  • Some handling duties may be required when setting up IT equipment, and servers.
  • Requirement to travel to Company sites in the UK (very occasionally Europe).
  • The IT department provides out of hours and US cover, so there will be the requirement to work hours on a rota basis to support this.
  • This role is subject to a background criminal record check, and will be subject to a Basic DBS check. Having a criminal record will not necessarily prevent you from gaining employment with us. We deal with these situations on a case by case basis, and in accordance with the guidelines set out in the Rehabilitation of Offenders Act.

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