Web Support Technician

Gloucester, UK
21 Aug 2019
09 Sep 2019
Contract Type
Full Time
Working as part of our multilingual European helpdesk team you will provide first line technical support, troubleshooting, and high-level customer service to maintain strong business relationships with West customers. Your main responsibility is to ensure client issues are seen through to resolution, while delivering a high level of customer service to both internal and external customers, meeting required service level agreements, and key performance indicators.

Your responsibilities will include:
  • Diagnosing and troubleshooting basic web browser, firewall, proxy server, and other internet-related issues
  • Diagnosing and troubleshooting audio issues
  • Support of our internet-based products
  • Providing education to our clients on our product portfolio

We will provide you with the training and support you need in order to ensure you can delight our customers with the service they receive each and every time. If you want to be part of a fantastic work culture and are hungry, curious, and excited by IT then this is the role for you!

What you'll bring...
  • Clear communication skills, with fluency in English and either Dutch, French, Italian, or German
  • IT literate and a competent MS Office user
  • Excellent interpersonal skills
  • Strong analytical skills, with the ability to define problems, collect data, and draw valid conclusions
  • Technical qualifications or work experience will be an advantage

Why work for us...

We are committed to helping our employees and their families address their healthcare needs, maintain a healthy work/life balance, and build a financially secure future. Our benefits package is designed to protect our employees' health, financial security, personal welfare, and peace of mind.

We also know that choosing a place to build your career isn't just about the work you do every day. We help our employees maximise their potential by providing them with training and career opportunities designed to challenge them and cultivate their professional potential.

At West we don't just accept difference - we celebrate it, support it and build success upon it. We are proud to be an equal opportunities employer and no part of this advertisement is intended to discriminate on any grounds.

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