Applications Support Analyst

Hays Specialist Recruitment Limited
Derby, UK
20 Aug 2019
01 Sep 2019
Contract Type
Full Time
Application Support Analyst required in Top 20 UK charity based in Derby

Application Support Analyst vacancy in Derby
£24,950 per annum plus generous benefits

Hays IT are working in partnership with a charity based in Derby to recruit an Application Support Analyst on a permanent basis.

Our client is seeking a candidate that is able to resolve application and technical issues by using their investigation and diagnostic skills. The post holder will be part of the Applications Team which forms part of the bigger IT Team; they will provide third line functional support for the organisations managed Applications.

The post holder will be responsible for:

* Ensuring calls are managed and maintained in the Vendor call logging system
* Managing relationships with third party suppliers to ensure efficient and effective incident and problem management
* Ensuring systems are running optimally and managing relations cross functionally and with end users to ensure efficient and effective incident and problem management
* Actively participating in and overseeing patch and maintenance updates
* Managing and implementing system changes using procedures for Change Management and Release & Deployment
* Building a comprehensive knowledge base documentation such as FAQs, configuration documents, standard operating procedures and training material

In order to apply for this role, you must have the following skills and experience:

* Experience or detailed working knowledge in one of the managed applications: iTrent (HR), Careblox (HR/Operations) Open Accounts/eBis (Finance), Keystone/CX (Property)
* Experience in a customer focused environment particular in a helpdesk environment
* Logical and structured approach to problem resolving
* Working with users, 1st line support and vendors
* Technical or Techno/Functional Hybrid support role
* Working knowledge of SQL or similar programming languages

If you have the relevant experience and would like to apply, please submit your CV.

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