Product Manager- User Research

Recruiter
Eden Scott Ltd
Location
Glasgow, UK
Salary
Competitive
Posted
21 Aug 2019
Closes
29 Aug 2019
Ref
1240956982
Contract Type
Permanent
Hours
Full Time
Our client is a one of Scotlands premier scale ups. Fast on their way to becoming a household name, a management team staffed with individuals with a track record in scaling to unicorn level , and a unique product that allows you to play a key part in developing the future for SME businesses, they are often name checked as a serious one to watch. They are now searching for a new hire- a product manager specialising in working with the user base.

Our client has an established product, with a diverse and extensive range of B2B customers. This role is to help the product become a market leader by ensuring that customers needs are met. Some key elements of the role will include;

- meeting with users and potential users to discuss performance and needs

- trialling ideas for new product innovations

- taking requirements and analysing needs to feed back recommendations to engineering team

- utilising your product knowledge to help customers use the product more efficiently

- working with customer success, growth and engineering to develop new product ideas

- being an ambassador for the product.

- conducting focus groups and working with marketing in terms of establishing customer interaction channels

In short, you will be the face of the business in terms of finding out, innovating and reporting on customer requirements, as well as a key part of the development of any new products streams.

This is a hugely interesting and wide ranging, brand new role. In many ways, you will help shape it, but its likely that you will have come from a background in user research, business analysis or product management with a customer facing portion. You will be inquisitive and will be able to really understand both what the customer is trying to articulate, but also to help them define that better, at times using your understanding of the product and its uses to suggest what they may actually mean. You will be driven and hugely customer service focused- and will be happy to be the brand ambassador, proud of the organisation you work for and the marketplace it supports.

In return, you will be rewarded wtih an excellent salary and benefits package, alongside great career development opportunities.

If this sounds like you, please apply ASAP for immediate consideration

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