Graduate IT Service Delivery Analyst (6 Month) - Chemlsford

MS Amlin
Chelmsford, UK
03 Sep 2019
14 Sep 2019
Contract Type
Full Time
Who we are

We deliver continuity for businesses facing the most complex and demanding risks, in turn promoting prosperity around the world.

We provide insurance in Property & Casualty, Marine & Aviation and Reinsurance for other insurers. Our record extends back over 300 years and today, we have more than 2,400 people in 26 locations worldwide, as part of the top-10 global insurance group MS&AD

We are currently looking for an up and coming IT candidate who is looking to expand their knowledge in IT Service Delivery and grow their skill repoitoire in service delivery.

Skills we are looking for
  • IT background education (ITIL or similar)
  • Willingness to learn and get involved with various Service Delivery tasks.
  • An understanding of Service Delivery in an IT context
  • Advanced ability in Microsoft Excel
  • Strong communication skills

Day to Day Tasks:
  • Ensure required reports are collated and distributed in a timely manner
  • Review reports provided by partners and engage in monthly service reviews
  • Assist with ticket lifecycle management and weekly reviews
  • Assist the Major Incident and Problem Managers to manage major incidents and associated documentation
  • Assist in detecting and reducing reoccurring incidents through trend analysis
  • Providing support for ad-hoc reporting and analysis requests

Any interested applicants who meet the above criteria are encouraged to apply for this position.

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