3rd Line Engineer

Recruiter
CAE Technology Services Limited
Location
Chelmsford, UK
Salary
Competitive
Posted
05 Aug 2019
Closes
09 Sep 2019
Ref
1227645954
Contract Type
Permanent
Hours
Full Time
Main duties will include:

  • To take 1 st/2nd/3rd support requests and to log them on our help desk system.
  • To troubleshoot and resolve the more complex 3rd line issues that 2nd line engineers have escalated, whilst maintaining an accurate task record in our help desk system
  • Proactively help resolve 1st/2nd/3rd line tickets where required
  • To participate in infrastructure installation, hardware refresh and other projects as occasion demands
  • Installation of new equipment and software at customer premises.


Requirements

  • Minimum of 3 years proven experience working in a 3rd line position (Required)
  • Candidate must hold the MCSE Microsoft accreditations (Required)


Thorough knowledge of current IT technology including (but not limited to):

  • Microsoft Server 2003 - 2012
  • Microsoft desktops OS XP - Windows 10
  • MS Active Directory
  • DNS
  • Microsoft Exchange 2007 - 2013
  • Office 365/Azure
  • Server Virtualisation (HyperV / VMware)
  • LAN/WAN (routers, switches, firewall)
  • Dell/HP Server Hardware
  • Different Type of storage infrastructures
  • Backup and DR technologies
  • Meraki
  • Mimecast
  • Sonic wall
  • Willingness to work out of hours/weekends if required
  • Relevant MS accreditation
  • Azure migration
  • Desktop operating systems


Duration two weeks.

Similar jobs

Similar jobs