Service Engineer

Recruiter
Blue Bolt Recruitment Limited
Location
Yeovil, UK
Salary
Competitive
Posted
30 Aug 2019
Closes
06 Sep 2019
Ref
1212110913
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
We are seeking a Service Engineer to work for a packaging machinery supplier in Somerset.

This is a factory and field based role and will report in the companys HQ in Yeovil.

Main Purposes of the Job:

- To provide service engineering, maintenance, customer and training support for customers who operate machines and equipment provided by the company in its sales territory of UK and Ireland.

- To develop a good customer support relationship with existing customers, thereby improving market reputation and maximising future business opportunities.

- To increase spares support business through active engagement with the existing customer base.

Key Responsibilities:

- Plan, manage and carry out service engineering, maintenance support, breakdown support and spares support business for existing customers.

- Establish and maintain a routine programme of customer support / service engineer visits to current customers to service and maintain installed equipment.

- Establish customer support point of contact with all customers and develop good working customer support relationships, becoming the default point of contact for service support, customer's equipment operating problems, machinery breakdowns and customer support requests.

- Develop and maintain innovative customer support records for current customers to provide them with a coherent service record for existing machines.

- Establish and agree with the scope of spares packages for routine servicing and scale of spares and tools required to enable a level of in-the-field independence of operation and problem solving.

- Develop and maintain strong technical working relationships with the equipment manufacturers.

- Provide service engineering reports on completion of each visit.

Experience / Skill Set Required:

- A service engineering electro-mechanical background is a pre-requisite for this role. Ideally, experience in the packaging industry

- A highly self-motivated person is required as this role will need someone who can operate independently, develop customer support / service engineering opportunities, arrange visits and organise for themselves a programme of service engineer support visits with the minimum of supervision and support - you need to be a real self-starter.

- The ability to build a good working relationship based on the customers confidence in your professional capability with our customers and become to default point of contact for the customer's service engineering issues.

- A good communicator with the ability to record and report issues identified during visits and provide constructive feedback to the equipment manufacturers.

- Instruction and training skills to provide the customers with equipment and production process training to improve equipment output.

The successful candidate will need to be a skilled, confident communicator, highly motivated and ready for a challenge.

Salary £30,000 to £35,000

Package includes a Company vehicle, Laptop, Mobile Phone, Company credit card, Company fuel card and pension

key words: service engineer service technician engineering technician servicing engineer servicing technician mechanical engineer electrical engineer maintenance engineer multi skilled engineer multi skilled technician multiskilled engineer multiskilled technician

This job was originally posted as www.totaljobs.com/job/87288075

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