Regional Operation's Manager

Coyne Recruitment
London, UK
21 Aug 2019
04 Sep 2019
Contract Type
Full Time
Coyne Recruitment work with employers of choice within the skills & employability sector. We are currently looking to support a fantastic provider in adding to their senior management team in London. The Regional Operations Manager will be accountable and responsible for leading, coaching and developing the Greater London Teams to ensure achievement and delivery of Regional KPIs and overall customer excellence.


* Reviewing management information and develop action plans that drive productivity across the regional teams to maximise efficiency and meet all company targets/ delivery of Contracts

* Track, review and manage guaranteed standards of service and reporting of performance information as required and in line with targets

* Understand client targets and expectations and generate action plans to meet required standards

* Maintain and forecast correct level of resources and capacity to achieve relevant supplier targets

* Set and manage performance management annual objectives for the team to develop highly motivated and capable teams

* Conduct regular / monthly performance feedback/reviews, including managing the performance, capability and/or; disciplinary process where appropriate

* Carry out recruitment processes where required.

* Complete the necessary paperwork for starters, employment changes and leavers processes (including conducting exit meetings) and submitting all to HR

* Responsible for managing attendance /absence records, including return to work process and submitting to HR

* Responsible for checking and authorising team expenses and submitting them to payroll in a timely manner

* Build relationships and support internal departments to drive continuous improvement

* Investigate customer complaints in a timely manner and provide Director with outcomes of investigations escalating any potential issues with HR

* Work in tandem with the regional quality manager to ensure quality of provision at all times.

* Work in tandem with the head office-based compliance manager and HR team to ensure all training is maintained and kept up to date.

* Delivery of regular/monthly team briefs, team meetings, tool box talks and company initiatives

* Engage with and support internal departments and external service providers to ensure service level agreements are met

* Conduct disciplinary and grievance meetings in line with Company policies, procedures and HR advice

* Provide updates to Director on operational performance and compliance

* Ensure all Health, Safety and Environmental Regulations and company targets are achieved, promoting a high level of Health Safety and Environmental Management throughout the business

* Attend training courses as requested by the Company

* Carry out any other duties as requested


* Commercial awareness

* Experience of working in managing further education teams

* Knowledge of the Adult Education Budget and Apprenticeships

* Leading and developing a team


* Strong people management and influencing capabilities, with the ability to lead and coach teams

* Results driven, with the ability to prioritise, work under pressure and deliver within tight deadlines

* Methodical and organized, able to work to systems, process and structure including Microsoft office

* The ability to communicate well with internal and external customers, both written and oral

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