IT Service Desk Team Leader - Bournemouth - £35,000 p.a

Bond Williams
Dorset, UK
21 Aug 2019
29 Aug 2019
Contract Type
Full Time
A Service Desk Team Leader is required by a well-established, fast-paced and dynamic business based in Bournemouth, Dorset. Experience in leading and managing a team of IT Service Desk Engineers with strong leadership and customer service sills is required.


Lead, motivate, develop and manage performance of a team of IT Service Desk Engineers in a 24/7/365 support environment
Ensure continuous improvement of service desk processes
Ensure Service Desk Engineers provide ongoing efficient support and achieve service level agreements
Propose suggestions to handle fluctuations in workload
Analyse data to make preparations for and attend service delivery meetings and present information
Be part of the on-call team

Essential Requirements:

Experience working on a busy IT service desk environment and in a senior support role with strong technical skills
Demonstrable leadership and customer service skills
A background in or exposure to team leadership, people management or supervisory responsibilities
Demonstrable networking knowledge
Exceptional customer service skills
Experience working for a Managed Services Provider - desirable

Salary and Benefits:
The basic salary is between £32,000 - £35,000 p.a. depending on experience plus team performance related bonus (circa £200 per month). Benefits include certified training, subsidised gym membership, laptop and mobile phone.

Working Hours:
Monday to Friday 8.00am to 5.00pm or 9.00am to 6.00pm - alternating weekly with on-call when required (any overtime worked is paid)

If you are interested in the IT Service Desk Team Leader role, or would like more information, please submit a copy of your CV or contact Michelle Turner at Bond Williams Professional Recruitment (IT) in Bournemouth.

Keywords: IT Service Desk Team Leader, Service Desk Supervisor, Service Desk Manager, IT Manager, Head of Service Desk, Head of IT, Head of Service Desk, Head of Managed Services, Senior Service Desk, 3rd Line Support Engineer, Senior Infrastructure Engineer, Senior IT Support Engineer.

Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency

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