Payroll Operations Lead

Recruiter
Randstad Sourceright
Location
Norwich, UK
Salary
Competitive
Posted
04 Sep 2019
Closes
07 Sep 2019
Ref
1240751115
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
A successful, nationally-known business is looking for a Payroll Operations Lead to join its fast-growing Payroll department. This is a brand new position where you will lead all aspects of the day-to-day running of the payroll process and team.

The payroll department is part of the company's HR and People Function. It is here to ensure that all employees are paid accurately and timely with the correct withholdings and deductions and to ensure they are remitted in a timely manner.

You will have responsibility for managing a team of Payroll Specialists and Consultants whose collective goal is to process the payroll, ensuring all deadlines are met while maintaining the department's quality measures. It's a great role for someone looking to demonstrate both their leadership and innovation capabilities as you will manage your team's workflow as well as continually reviewing opportunities of improvement on processes and sharing recommendations.

Role and Responsibilities

* Build, develop and motivate the team through outstanding leadership and foster a culture of encouragement for individuals to improve their performance
* Act as the day-to-day relationship manager for payroll upstreams and downstreams
* Ensure end to end payroll activity is processed accurately and on time, meeting the highest standard of customer service
* Use data to assess both team and individual efficiency to ensure the quality of service is maintained
* Promote team building and form good working relationships internally across the department and with other areas of the business
* Act as a key point of contact for issues and handle team concerns or customer complaints, feeding back to the Payroll Lead where appropriate
* Ensure monthly capacity and schedules are reviewed
* Become an expert on the payroll system in order to technically support the team
* Ensure you are up to date with Payroll legislation and any new policies introduced by the government
* Administration of controls - testing the efficiency of operational controls at the agreed timetable whilst reviewing each control on a regular basis

Skills and Experience

If the following attributes apply to you, we would love to know!
* GCSE Maths and English or equivalent qualifications
* Payroll Qualification (e.g. CIPP) or working towards one
* Solid experience in leading payroll teams, processing a payroll from start to finish and processing P11d forms
* Knowledge of PAYE and auto-enrolment legislation and payroll related benefits administration which includes BACS, HMRC and pension reconciliations would be useful
* Proven customer service skills while maintaining a confidential work environment
* Have knowledge and experience of using computer-based payroll packages and proficient in Excel, Word and Outlook
* Be highly numerate and able to work to a high degree of accuracy
* Good interpersonal and communication skills
* A committed team worker with a professional, yet personable demeanour

What will you get for this role?

* Salary up to £49,000 depending on skills, experience and qualifications
* Generous defined contribution pension scheme
* Annual performance related bonus and pay review
* Minimum holiday allowance of 29 days plus bank holidays and the option to buy/sell up to 5 additional days
* Excellent range of flexible benefits

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