Delivery Office Manager - Cranleigh Delivery Office

Royal Mail
Cranleigh, UK
02 Sep 2019
06 Sep 2019
Contract Type
Full Time
Job reference number 109751

Delivery Office Manager - Cranleigh Delivery Office

Salary: Up To £35,677 (dependent on experience,) Delivery Office Manager allowance of £2,087 per annum, potential 10% performance bonus and 25 days annual leave.

Full time


Cranleigh Delivery Office, 41 High Street, Cranleigh, GU6 8AA

In this key role at the frontline of our business, you'll manage a team of both managerial and frontline staff, ensuring the operation, delivering mail to over 29 million addresses in the UK, is running as efficiently as possible.

About the role

As an operational manager assuming overall accountability for the Cranleigh Delivery Office, you'll lead a team of approximately 35 employees, supporting them through our exciting transformation journey. Working closely alongside trade union representatives, you'll ensure your team understands the commercial and competitive market we are in.

They'll need to be customer focussed, open to new technology, and flexible to change. Utilising your first-rate change management experience, you'll be responsible for safeguarding the performance of your unit; meeting budgetary targets, and ensuring quality of service for our customers, along with responsibility for the overall safety of the people you manage.

You will be the prime representative for your office and actively promote customer service opportunities whilst having a strong track record of delivering performance through your personal leadership of teams in a changing operational environment.

Shift Patterns:

Monday - Saturday with a rotating day off. Typical hours are 06:30 - 14:30

You must be able to travel between different units as needed, typical examples being Monthly meetings and training sessions, even when public transport may not be available.

About You

In our operation people are our biggest asset! If you can lead, motivate and inspire people to achieve great things, even in the most challenging of circumstances, then what are you waiting for?

You'll need a high level of emotional intelligence to engage and influence your fellow staff members into creating a winning team to support you. In addition, you'll have a passion to consistently improve results, helping us drive relentless change for the benefit of both our people and our customers.

With the ability to effectively problem solve in a fast-paced operational environment, you'll also be IT literate and competent in Microsoft programmes. You'll provide coaching and advice, while keeping the whole operation running smoothly. Your experience might be within retail, FMCG, or logistics, but your ability to motivate, inspire and lead is what we're looking for. With a budget of circa £1.5 Million, you'll have an eye for detail and be confident in efficiently managing resources and budgets - all with a view to ensure your sector is working at its very best.

About Us

At Royal Mail we connect companies, customers and communities across the country, delivering a 'one-price-goes-anywhere', universal postal service to more than 30 million addresses. As one of the UK's leading companies, we are focused on being recognised as the best delivery company in the UK and across Europe.

We are an inclusive employer with equality, diversity and fairness at the heart of our values. We welcome applications from individuals from all different backgrounds and are committed to promoting fair participation and equality of opportunity for all of our job applicants.

As a Royal Mail Manager, you will be invited to attend our comprehensive, work and classroom based induction programme. This may require a short period of time staying away from home in the initial weeks of your time in role.

Closing Date: Tuesday 3rd September 2019. Please note, this advert may close early if the appropriate number of applications has been reached.

Job Segment:
Manager, Administrative Assistant, Office Manager, Change Management, Management, Administrative

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