Service Desk Analyst 2nd/3rd Line

Randstad Strategic Accounts
Gloucester, UK
02 Sep 2019
13 Sep 2019
Contract Type
Full Time
Service Desk Analyst (2nd/3rd Line Support)

£300 Per Day (Limited)


3 Months Contract

My client a leading energy provider is looking to engage A Sharepoint Analyst to join them on an initial 3 month contract at their location in Gloucestershire. This is a secure site and will require basic security clearance and a drug and alcohol test.

You will need experience of basic SharePoint features. For example list, libraries, version control, permissions, web parts, content types, managed metadata and search. We are not looking for a SharePoint specialist who can look after and design farms etc......just someone with a couple of years' experience maybe at 2nd 3rd line support.

As Sharepoint Analyst you will be required to;
  • First-line SharePoint support
  • SharePoint Site Collection administration
  • Site design and configuration
  • Business engagement and user training
  • SP 2010 to 2016 migrations

Principal Accountabilities

Application Development Responsibilities
  1. Perform and/or support System Testing, resolving defects as identified
  2. Perform and/or support Build and Release/Change Management activities in support of application changes

Application Support Responsibilities
  1. Respond to assigned incidents and events in accordance with the company Incident Management Process, working with third party vendors and partners as necessary to identify and provide resolutions
  2. Provide resolutions for internally developed application solutions
  3. Manage the implementation of identified resolutions in accordance with the Change Management and relevant approval procedures
  4. Respond to and action assigned Service Requests in accordance with the Service Request Process
  5. Respond to functional and technical requests for assistance from users in the execution of their day-to-day activities in order to make effective use of such applications

Experience Knowledge, Skills, Qualifications

Required :-
  • 2nd/3rd Line support
  • List, libraries, version control, permissions, web parts, content types, publishing, managed metadata and search.
  • Content migration (from shared drive or previous SP versions)
  • Workflows in SP Designer
  • Basic HTML, CSS, JavaScript and jQuery

Randstad Business Support is acting as an Employment Business in relation to this vacancy.

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