Complaints Advisor

Addition Solutions
Borehamwood, UK
02 Sep 2019
09 Sep 2019
Contract Type
Full Time
Would you like to work in a sector where it's very fast changing and exciting? If so my client would like to employ a Complaints Advisor to join their already talented and established team. You will have many core duties within this role which will improve your skillset. This role has many generous perks that only my client is able to provide. You will be a very valuable part of my client's team and you will be able to grow with my client.

My client are a leading organisation with many talented employees and are growing very quickly in the ever changing insurance sector. They are amazing to work for and will value everything you do.

The core duties -

- Assessing and resolving complaints to the customer's satisfaction by the close of the third business day following receipt, wherever possible.

- Ensuring outcomes are fair, professional and in line with current regulations

- Being able to recognise vulnerable customers and adapt approach as required.

- Inputting data and completing all related paperwork accurately.

In addition, you will require the following ability and experience -

- Previous call centre experience

- Previous customer service experience

- Sound experience working towards call volumes and quality targets

- Excellent telephone manner

The generous perks with this role -

- Career progression

This is an excellent opportunity for a talented Complaints Advisor to join a successful client of mine. If you would like to apply for this role please apply below, alternatively you can contact .... for a confidential discussion on this job and your career.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

By applying you are confirming you are happy to be added to the Addition Solutions mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.

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