Import Gateway Manager

Freightserve Recruitment
Hounslow, UK
27 Aug 2019
09 Sep 2019
Contract Type
Full Time
Freightserve recruitment are looking for an experienced Import Gateway Manager for a major Freight Forwarder. The company is based in the Heathrow area.

Main Tasks and Responsibilities:-

  • Ensuring maximum operational effectiveness and efficiency across all aspects of the Import Gateway Air department.
  • Continuous reviewing and improvement of operational processes within the department.
  • Run event control weekly and ensure completion
  • Ensuring that the team meets its operational KPI's

Customer Services:-
  • Continuous reviewing and improvement of Import Gateway processes within the department.
  • Ensure all queries and complaints are investigated and responded to promptly both from Branch or overseas offices.
  • Arrange branch visits to review performance levels.

  • Continuous reviewing and improvement of Import Gateway processes within the department.
  • Ensuring that the team meets its administration KPI's

People Management:-
  • Full responsibility of the management and development of the employees with the department, ie performance management, absenteeism, MPP's, disciplinary hearings.
  • Ensuring that people resources within the department cover the department workloads ie managing the leave calendar throughout the year & overtime.
  • Hold regular team meetings

Financial Management:-
  • Preparation of monthly GP results
  • Ensure all Handovers / Billing is completed in line with KPI requirements
  • Review and action unbilled and losses report and provide corrective action and training If applicable
  • Review and ensure SAP query tool is actioned in line with the KPI's

Benefits include; Car allowance, company bonus, 25 days holiday, pension and private medical.

As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry. Call now to avoid disappointment!!!

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