IT Service Desk Analyst

Recruiter
Hunter Selection Limited
Location
Bristol, UK
Salary
Competitive
Posted
21 Aug 2019
Closes
04 Sep 2019
Ref
1240492721
Contract Type
Permanent
Hours
Full Time
IT Service Desk Analyst - Professional Services - Windows - DMS - Office 365 - ITIL - central Bristol

An excellent opportunity has arisen to join an organisation who are a highly regarded in their field. Joining a growing team in Bristol, liaising with other offices and IT Support teams, working as an IT Service Desk Analyst in excellent supportive surroundings.

The role involves 1st/2nd Line Support of the internal systems, be it installation, repairs, updates or networking issues, and many other activities in between, being one of the go-to people within the organisation.

There is a large DMS (Document Management System) implementation project taking place in Q4, so previous DMS exposure - of any sort - is vital (iManage / FileSite / NetDocs / LegalWorks)

A passion for IT is a must! As the team in Bristol small and growing, you will gain hands-on experience quickly, in multiple areas of IT Support.

As a member of the IT Support team you will be:

- Supporting all end users throughout the in-house systems - Active Directory, Windows Server, VMware, VOIP

- Working on the configuration, installation and support of organisational networks, email, intranet and web systems

- Taking ownership of incidents and requests, processing within an ITIL framework

- Maintaining various areas of hardware and software; Desktops, peripherals, servers etc.

- Testing new software and hardware platforms, before roll-out, accounting for any possible issues

- Documenting errors, failures and hardware removals accurately and in a timely fashion

- Keeping up to date with the world of IT, possibly using your knowledge to implement new ideas and strategies

This is a brilliant and exciting role, which is perfect for anybody looking to expand their career as a key part of an IT Service Desk team!

Interviewing immediately! Apply now!

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