Operations Manager

Jenrick Commercial
21 Aug 2019
02 Sep 2019
Contract Type
Full Time
Operations Manager

A major Sports Stadium is looking for an Operations Manager join them at a very exciting time in their schedule. Based at their beautiful stadium in West London, providing support to the Head of Operations in the management of the operations team as well as effectively managing the delivery of matches, non-match day events and operational projects, ensuring excellent customer service and experience at every touchpoint

Role of Operations Manager

Day to day management of the Operations team - monitoring workload, assigning tasks providing support, budget monitoring and assisting with development
Lead on the planning for Women's matches - planning and preparation of all match day documentation for these matches to including pre-event documentation, project timelines, booking temporary staff and ensuring compliancy with H&S. Ensuring consistent, high level service throughout all stages; including driving the planning processes and reporting and delivering feedback.
Lead on key events to include Commercial, Club and Membership events, including but not limited to developing concepts, sourcing venues, developing a critical path planning timeline, invitations, guest list management, liaising with suppliers and venues and onsite management. Prepare all event documentation and coordinate with relevant internal departments; Sales, Communications, Customer Experience, Catering and Ticketing to ensure consistent, high level service throughout the pre-event, event and post-event stages, to include project timelines, critical paths, P&Ls, planning processes and reporting and delivering feedback.
Assist with the management of facilities at both the Stadium and Training Ground, working with other members of the Operations team on the delivery of contracts, maintaining budgets and ensuring outstanding delivery for every aspect
Review and development of procedures for all aspects of operational responsibility to improve effectiveness and identify efficiencies within the department and the wider organisation.
Manage day to day health & safety procedures for the stadium, offices and training ground
Lead on research and delivery of other events and operational projects, as identified by the Head of Operations.

What we are looking for

Minimum of 4-year Event industry and/or stadium experience
Health & Safety Qualification
Proven track record in delivering events and operational projects
Some of the benefits

Free Gym Membership
Tickets to every home game
25 days annual leave PLUS bank holidays
Staff Kit provided by kit partner.
Discounts at our partners.
Lunchtime Spinning!!!
Please click apply now to progress your application and we will be in touch as soon as possible

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