Online User Experience Manager

Skylight Search Consultants
Borehamwood, UK
30 Aug 2019
09 Sep 2019
Contract Type
Full Time
Our global e-commerce client based in Hertfordshire / North London need a User Experience Manager!

About the role

You will be responsible for the creation, delivery and success of online functionality improvements for your 'Product', the optimisation of existing user journeys and introduction of new innovative concepts, with a focus on improving website conversion rates, and hence meeting sales targets. The role sits within the Product Owner team, which takes a day to day focus on ensuring the CRO roadmap is prioritised correctly and delivered efficiently.
  • Apply data driven approach to define and prioritise the development roadmap for your product area, using web analytics and customer insight
  • Take ownership of individual product area and full responsibility for leading development in your 'Product' area, including:
    • Identifying areas of improvement that will contribute to increased sales and improved customer experience
    • Managing development projects from end to end including spec, development of proposed wireframes, tagging brief, QA, UAT, post launch analysis and ongoing optimisation
    • Ensuring bugs are identified and resolved promptly to ensure no impact on day to day trading
    • Working with the wider Product Owner team to ensure that all development is prioritised effectively
    • Assist in wider business projects that impact product areas to ensure that the best solutions are put in place to help deliver the optimum customer experience
  • Develop strong understanding of business processes and systems
  • Support business with delivery of other online projects
  • Work alongside Web Trading Team to identify customer drop out points or low converting functionality and to develop technical solutions to alleviate these pinch points Creation of roadmap

Desired Skills and Experience

This role will best suit an individual who is well organised, pragmatic, and a lateral thinker, with an inquisitive mind who is motivated to work both individually and as part of a team.

The nature of the role means it varies from supporting live issues on current technologies, developing roadmaps, and supporting product creation from conception to live.
  • You must have a minimum of 3 years strategic Website Development experience - with a focus on front end user improvements
  • Proven commercial experience in a similar role for an Ecommerce based business / transactional website, with a focus on template and customer journey optimisation, or introduction of new initiatives
  • Able to demonstrate exposure to and experience of being a key project stakeholder in web based projects
  • Exceptional web analytics knowledge (either Adobe Analytics/Omniture, Google Analytics, Coremetrics)
  • Experience of working with UX/development teams
  • Experience from a retail or commercial background
  • Natural planner, looking ahead, anticipating and escalating issues before they arise, providing solutions, and meeting deadlines
  • Quick learner with ability to think pro-actively and build solid working relationships with wider members of the business
  • Ability to demonstrate strong written, verbal communication and presentation skills to all levels of seniority and disciplines within the organisation

In return they are offering £50k plus some excellent benefits!

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